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Date/Time: Sat, 26 Nov 2022 23:29:33 +0000



volume profile

View Count: 222

[2022-10-05 16:08:46]
sierrac3 - Posts: 10
https://prnt.sc/7ThOF2cMttJn thats what my chart looks like , i dont understand why it shows me the volume profile for the last 3-4 weeks , even though its supposed to just show me the weekly profile. what can i do to change that ?
[2022-10-05 17:23:06]
John - SC Support - Posts: 20144
There is something not right with the chart starting from that last profile. Note the repetition of the date of 10-4.

The first thing is to redownload the data starting from just before that point. Refer to the instructions here:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart

If that does not solve it, then you may have a custom study that is causing an issue. Remove the studies from the chart, one-by-one and see if the dates resolve properly when you have remove a particular study. If it is a custom study, let the developer know. If it is a Sierra Chart study, let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-06 08:07:25]
sierrac3 - Posts: 10
i have deleted all data and donwloaded it again , but nothing changed
[2022-10-06 14:13:48]
John - SC Support - Posts: 20144
Have you gone through the process of removing studies? There was an issue a few years ago where certain studies needed to be updated to use new Date/Time variables, and without them the timeframe of the chart got messed up. This is what this looks like to us.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-07 10:35:53]
sierrac3 - Posts: 10
yeah the issue are not the studies ,the thing is that its only like that on the ES , when i use other symbols everything is ok --> https://screenrec.com/share/Ehk0NbGfx9
[2022-10-07 15:29:30]
John - SC Support - Posts: 20144
Please attach that chartbook with that chart in it so we can take a look. Follow these instructions to attach the chartbook:
https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-09 16:54:34]
sierrac3 - Posts: 10
i dont know if i got the right folder
Attachment Deleted.
attachmentES15------------------..Cht - Attached On 2022-10-09 16:53:36 UTC - Size: 98.54 KB - 20 views
[2022-10-10 16:15:02]
John - SC Support - Posts: 20144
We are not seeing any issue with the chart. Here is an image of what we get when we open your chartbook and set the symbols for our service:
https://www.sierrachart.com/image.php?Image=1665418426111.png


The implication is that there must be something with the data. For this chart (#7) please make it the active chart and then select Edit >> Delete All Data And Download.

Let us know if this fixes the problem or not.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-12 18:58:37]
sierrac3 - Posts: 10
it didnt
[2022-10-12 21:04:47]
John - SC Support - Posts: 20144
Please start a new chart for the same symbol. Before you do anything in terms of adding any studies, take a look at the dates for the data and make sure you do not see any repeating dates like you do for the other chart. If you do, then let us know.

If you do not see any repeating dates, then go ahead and add the Volume by Price study and see if everything looks correct. If it does, then there is just something about that chart that is not correct. You will need to remove that bad chart and replace it with the new one you are building.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-16 07:59:07]
sierrac3 - Posts: 10
i opened a completly new chart and chose ES as the symbol, but it still looks the same https://prnt.sc/ebJyF3Ohjymp
[2022-10-16 08:01:31]
sierrac3 - Posts: 10
https://prnt.sc/yYU91GJ3h4eS thats what it looks like if i add a the volume profile study
[2022-10-17 14:23:13]
John - SC Support - Posts: 20144
We need for you to exit Sierra Chart and then open a File Explorer window and go to the "Data" folder which is located under your main Sierra Chart installation folder (typically C:\SierraChart, but it depends on how you installed the software). If necessary, you can see where you Data folder is located by viewing the information for the setting Global Settings >> General Settings >> Paths >> Data File Folder.

Within that Data folder you need to remove the file named ESZ2.CME.

Then start Sierra Chart again and the system will redownload the data for the ES. Let us know if it shows properly in your chart.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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