Login Page - Create Account

Support Board


Date/Time: Sun, 04 Dec 2022 22:09:46 +0000



Chartbook is not compatible

View Count: 220

[2022-10-04 22:54:14]
SurfTrader - Posts: 66
Havnt used SC on a laptop I have and updated everything and my chart oon won’t load. As far as I know it is the same chartbook that i am currently using on my main computer which works no problem
Attachment Deleted.
Private File
[2022-10-05 10:18:29]
Sierra_Chart Engineering - Posts: 5464
As long as it is a Chartbook saved in a version from the last two years you should not have a problem. If you need to update it, refer to:

Chartbooks (Workspaces): Opening Older Chartbooks
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-06 14:24:17]
SurfTrader - Posts: 66
I tried opening it in the previous version of SC 2623 and it is still giving me not compatible error. Do I need to try 2204?
[2022-10-06 15:23:05]
John - SC Support - Posts: 20295
Yes, if 2363 did not work, then go back to 2204 and see if you can open the chartbook. If you can, then save it and then open it in 2363 and save it again. Then go to the current release and you should be fine.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-06 22:29:11]
SurfTrader - Posts: 66
I’m not totally sure if I downloaded 2204 but it still is giving me the same error. I’ve included a pic of the message log
Attachment Deleted.
Private File
Private File
[2022-10-07 13:59:54]
John - SC Support - Posts: 20295
Please attach the chartbook to this thread and we will see if we can update it for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-11 13:01:02]
SurfTrader - Posts: 66
Ok here it is. Let me know what else to do. Thanks!
attachmentJIM DALTON (2).cht - Attached On 2022-10-11 13:00:05 UTC - Size: 1.94 MB - 15 views
[2022-10-11 15:36:03]
John - SC Support - Posts: 20295
Attached is the updated chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
attachmentJIM DALTON (2).cht - Attached On 2022-10-11 15:36:00 UTC - Size: 144.39 KB - 18 views
[2022-10-11 22:24:25]
SurfTrader - Posts: 66
Hi thanks I got it. Couple more questions. I downloaded this and it opens but the chart isnt moving it just loaded the current tpo bar and there is no price movement.

How do I transfer the chartbook from SC on my other computer to this one? Although its the same CB as the one I was trying to load above, the other one has more charts on it and is what I need. I tried sharing it with myself from my other comp but it does not show up on this computer when I look f0r it to open. Its got the exact same name as the one above.
Date Time Of Last Edit: 2022-10-11 22:24:49
[2022-10-12 14:10:56]
John - SC Support - Posts: 20295
If the chart was old, then it's possible that you were using a different service, or the symbols may have just changed. Try opening the Chartbook and selecting Edit >> Translate Symbols To Current Service. Let us know if that does not solve it.

In terms of transferring the chartbook, the easiest thing is to just copy it by using a USB Flash drive to move it between computers. The full instructions for updating one installation to another is at the following link, but if you just want the one file, then just follow the instructions and copy the one file:
Transferring Sierra_Chart Settings and Data From Existing Installation to New Installation: Transferring Sierra_Chart Settings and Data From Existing Installation to New Installation
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account