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Date/Time: Sun, 04 Dec 2022 20:50:07 +0000



No Eurex real time data

View Count: 79

[2022-10-03 17:54:50]
Trader-6767 - Posts: 2
Hello,
since today I don't get Eurex real time data anymore. After starting the software, the data is loaded, then the chart stops.
I have also subscribed to the data from the CME, they come properly.

Do you have a suggestion for a solution?

Many thanks and best regards

Walter Schmidt
[2022-10-03 18:39:12]
Sierra_Chart Engineering - Posts: 5464
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Just one symbol only.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-10-03 18:39:21
[2022-10-04 06:24:49]
Trader-6767 - Posts: 2
Hello,
after I restarted the platform this morning, I am also getting real time data from Eurex again.
So the thread can be closed.

Thank you very much.

Greeting,
W. Schmidt

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