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Date/Time: Sun, 04 Dec 2022 22:08:14 +0000



Data Delay

View Count: 76

[2022-10-03 16:49:53]
User277620 - Posts: 1
Hello,

I ourchased package 12 and in the ESZ22 there is a data delay of 10 min.
I signed subscriber agreement and CME non professional agreement.
Can you please help and explain why this happens ?
Thx
Br
[2022-10-03 20:54:44]
John - SC Support - Posts: 20295
First, your agreements were rejected since you are claiming to be a non-professional, but you did not include the information for your trading account. You will need to redo the agreements at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements

This information is needed as the CME Group has a requirement that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. We verify the account by having you enter the information in your agreements and then there is a check when you connect the Sierra Chart software to your trading account.

If you do not have a live, funded, futures trading account, then we recommend the solution outlined at the following link:
Easy Solution to CME Funded Trading Account Requirement

Once you have the proper information entered for your agreements and the agreements are accepted, then you need to activate the exchange(s) for which you want the real-time data. You can activate the exchange(s) at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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