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Direct MessagesDate/Time: Wed, 24 Apr 2024 09:07:17 +0000
Receiving only lagging prices
View Count: 493
| [2022-10-03 16:07:42] |
| User181655 - Posts: 60 |
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I am not receiving live data but getting delayed data with a 10min lagging period. I have not had this problem before. i am a Transact customer but subscribed to Sierra Charts. please help solve this problem ...I have also installed the current version 2443 |
| [2022-10-03 17:54:06] |
| John - SC Support - Posts: 31059 |
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The first thing is that you are not setup to get real-time data from us. The second item is that TransAct no longer supports connections with Sierra Chart. So you can no longer use Sierra Chart with TransAct. Refer to the following: Important Information for our Transact Users For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-04 12:31:56] |
| User90927 - Posts: 38 |
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I may have misled you. My Sierra Charts are only showing delayed price movements by 10mins. They are not showing live prices to what I have subscribed to. There has never been this problem before and it only started yesterday. The Transact dom prices are fine. I am not getting live Sierra Charts but only delayed by 10min charts. Please help to enable me to get live Sierra Charts. |
| [2022-10-04 14:18:27] |
| User181655 - Posts: 60 |
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[2022-10-04 12:31:56]#3[Go To First Post] User90927 - Posts: 38 I may have misled you. My Sierra Charts are only showing delayed price movements by 10mins. They are not showing live prices to what I have subscribed to. There has never been this problem before and it only started yesterday. The Transact dom prices are fine. I am not getting live Sierra Charts but only delayed by 10min charts. Please help to enable me to get live Sierra Charts |
| [2022-10-04 15:41:13] |
| Sierra_Chart Engineering - Posts: 14068 |
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First thing we need to do is to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when that is done. Then we will activate the required exchange for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-05 12:05:12] |
| User181655 - Posts: 60 |
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I have completed the necessary agreements . Could you activate the real time charts now? |
| [2022-10-05 13:00:17] |
| Sierra_Chart Engineering - Posts: 14068 |
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This has now been done. You should start receiving the real-time data in about three minutes. If not restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-05 13:12:39] |
| User181655 - Posts: 60 |
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Thank you...its working fine now.
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