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Date/Time: Sun, 04 Dec 2022 21:12:31 +0000



Realtime Data

View Count: 117

[2022-10-03 01:03:03]
Sensei - Posts: 8
Hello, I have a trading account for futures but my data is delayed.
[2022-10-03 10:08:34]
Sierra Chart Engineering - Posts: 104293
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-10-03 15:31:55]
Sensei - Posts: 8
Hello, the symbol is: ZBZ22_FUT_CME

Software version: 2443 64-bit | 2022-10-03 11:28:44.206
Primary Thread ID: 8752 | 2022-10-03 11:28:44.206
Usage end date: 2022-11-02 | 2022-10-03 11:28:44.206
Enabled for: Advanced Features 2. | 2022-10-03 11:28:44.206
Enabled for: Sierra Chart Historical Data Service. | 2022-10-03 11:28:44.206
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-03 11:28:44.206
Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-03 11:28:44.206
Enabled for exchange2: CME | 2022-10-03 11:28:44.206
Enabled for exchange2: fairx_exchange.data | 2022-10-03 11:28:44.206
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-03 11:28:44.206
Current selected Data/Trading service: Teton CME Order Routing | 2022-10-03 11:28:44.206
Custom symbol settings values: enabled | 2022-10-03 11:28:44.206
Chart Update Interval: 500 | 2022-10-03 11:28:44.206
Intraday Data Storage Time Unit: 0 | 2022-10-03 11:28:44.206
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-03 11:28:44.206
2022-10-03 15:28:44 Local computer time in UTC | 2022-10-03 11:28:44.206
2022-10-03 11:28:44 Local computer time in SC Time Zone | 2022-10-03 11:28:44.206
2022-10-03 15:00:09 Server time in UTC | 2022-10-03 11:28:44.206
Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-10-03 11:28:44.206
Program path: C:\SierraChart\ | 2022-10-03 11:28:44.207
Data Files path: C:\SierraChart\Data\ | 2022-10-03 11:28:44.207
OS Version Number: 10.0 | 2022-10-03 11:28:44.207
Locale Setting: C | 2022-10-03 11:28:44.207
DLLs: delta_64 (1).dll, delta_64 (2).dll, delta_64.dll, TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultButtons_15_64 (1).dll, VolMultiplier_64.dll, VolMultiplier_64_1.dll | 2022-10-03 11:28:44.209
Allowed protected custom studies: TicinoSuite | 2022-10-03 11:28:44.209
Crash reporter started: true | 2022-10-03 11:28:44.209

File >> Disconnect selected. | 2022-10-03 11:28:51.710
Teton CME Order Routing | Waiting for socket receive thread to end | 2022-10-03 11:28:51.716
DTC Client socket (1) | CloseSocket call. | 2022-10-03 11:28:51.716
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-10-03 11:28:51.716
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:28:51.716
DTC Client socket (2) | CloseSocket call. | 2022-10-03 11:28:51.716
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-10-03 11:28:51.716
Teton CME Order Routing | Disconnected. | 2022-10-03 11:28:51.716
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:28:51.716
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-10-03 11:28:51.765
DTC Client socket (1) | Closed. | 2022-10-03 11:28:51.765
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-03 11:28:51.798
DTC Client socket (2) | Closed. | 2022-10-03 11:28:51.798

Teton CME Order Routing | Firm: IronBeam | 2022-10-03 11:29:15.609
Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2022-10-03 11:29:15.609
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-10-03 11:29:15.609
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-10-03 11:29:15.609
DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-10-03 11:29:15.609
Teton CME Order Routing | Network connection to server complete. | 2022-10-03 11:29:15.660
Teton CME Order Routing | Starting socket receive thread. | 2022-10-03 11:29:15.660
Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-10-03 11:29:15.660
Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:15.821
Teton CME Order Routing | Sending logon request message. | 2022-10-03 11:29:15.821
Teton CME Order Routing | Received logon response. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Server Name: SC DTC Server. Build=43649. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-10-03 11:29:16.370
Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Trading is supported. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Order cancel and replace is supported. | 2022-10-03 11:29:16.370
Teton CME Order Routing | OCO Orders supported. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Bracket Orders supported. | 2022-10-03 11:29:16.370
Teton CME Order Routing | Connected to server complete. | 2022-10-03 11:29:16.370
Triggering next historical data download in queue. | 2022-10-03 11:29:16.371
Triggering next historical data download in queue. | 2022-10-03 11:29:16.371
Triggering next historical data download in queue. | 2022-10-03 11:29:16.371
Triggering next historical data download in queue. | 2022-10-03 11:29:16.371
Updated verified funded futures trading account ending date to: 2022-11-02 15:29:16 | 2022-10-03 11:29:16.372
Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-10-03 11:29:16.404
No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404
No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404
No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404
No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404
Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-10-03 00:50:06.215267 | 2022-10-03 11:29:16.405
Updated verified funded futures trading account ending date to: 2022-11-02 15:29:16 | 2022-10-03 11:29:16.459
Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=23048700 | 2022-10-03 11:29:16.460
Mapping ZBZ22_FUT_CME to ZBZ22. Service code: cbot | 2022-10-03 11:29:16.481
Using symbol data fast lookup vector | 2022-10-03 11:29:16.481
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZBZ22_FUT_CME (ZBZ22). ID: 1 Service code: cbot | 2022-10-03 11:29:16.481
SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-10-03 11:29:16.481
SC DTC Delayed Exchange Data | Requesting security definition data for: ZBZ22_FUT_CME (ZBZ22). ID: 1 | 2022-10-03 11:29:16.481
Added historical Intraday data request for ZBZ22_FUT_CME to the queue. | 2022-10-03 11:29:16.482
Intraday data recording state for symbol ZBZ22_FUT_CME is set to download 'Pending'. | 2022-10-03 11:29:16.482
Triggering next historical data download in queue. | 2022-10-03 11:29:16.482
Delaying start of download for ZBZ22_FUT_CME. | 2022-10-03 11:29:16.492
DTC Client socket (2) | Creating socket. | 2022-10-03 11:29:16.539
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-03 11:29:16.539
DTC Client socket (2) | Connecting to IP: 142.215.18.107. | 2022-10-03 11:29:16.539
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-10-03 11:29:16.590
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-10-03 11:29:16.590
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-10-03 11:29:16.590
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:16.672
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-10-03 11:29:16.672
SC DTC Delayed Exchange Data | Received logon response. | 2022-10-03 11:29:17.354
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-10-03 11:29:17.354
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-10-03 11:29:17.354
SC DTC Delayed Exchange Data | Successfully connected. | 2022-10-03 11:29:17.354
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-10-03 11:29:17.354
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZBZ22_FUT_CME -> ZBZ22 | 2022-10-03 11:29:17.355
SC DTC Delayed Exchange Data | Received security definition for symbol ZBZ22_FUT_CME | 2022-10-03 11:29:17.511
HD Request # 21 | Downloading Intraday chart data for ZBZ22_FUT_CME to the file ZBZ22_FUT_CME.scid. Service: cbot | 2022-10-03 11:29:22.761
HD Request # 21 | Download start date-time: 2022-10-03 11:18:37.000000. File last date-time: 2022-10-03 11:18:37.838007 | 2022-10-03 11:29:22.761
HD Request # 21 | Using server: ds21.sierracharts.com port 10150 | 2022-10-03 11:29:22.761
Socket (3) | Creating socket. | 2022-10-03 11:29:22.762
Socket (3) | New receive buffer size: 5242880 | 2022-10-03 11:29:22.762
Socket (3) | Connecting to IP: 216.1.90.129. | 2022-10-03 11:29:22.762
HD Request # 21 | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:22.877
HD Request # 21 | Sending historical data logon request message. | 2022-10-03 11:29:22.877
HD Request # 21 | Requesting Intraday data. Start date-time: 2022-10-03 11:18:37. Record interval: 0. Symbol: ZBZ22 | 2022-10-03 11:29:23.417
HD Request # 21 | Decompressing data. | 2022-10-03 11:29:23.477
HD Request # 21 | Receiving Intraday data for ZBZ22_FUT_CME starting at 2022-10-03 11:18:37.838000 | 2022-10-03 11:29:23.478
Socket (3) | CloseSocket call. | 2022-10-03 11:29:23.480
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:29:23.480
Historical data download thread signaled to stop. | 2022-10-03 11:29:23.480
HD Request # 21 | Timestamp of first Intraday data file record written: 2022-10-03 11:18:43.046000. | 2022-10-03 11:29:23.480
HD Request # 21 | Received 228 Intraday data records from 2022-10-03 11:18:37.838000 to 2022-10-03 11:19:22.991000 (45.2 seconds) and wrote 220 records for ZBZ22_FUT_CME | 2022-10-03 11:29:23.481
HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2022-10-03 15:19:22.991000 | 2022-10-03 11:29:23.488
HD Request # 21 | Completion time: 1s. | 2022-10-03 11:29:23.488
HD Request # 21 | Intraday data download complete for ZBZ22_FUT_CME. Unique request ID: 21 | 2022-10-03 11:29:23.488
Removing historical data download ID 21. | 2022-10-03 11:29:23.488
Real-time Intraday chart data file updates started for ZBZ22_FUT_CME | 2022-10-03 11:29:23.488
Intraday chart data file opened for ZBZ22_FUT_CME | 2022-10-03 11:29:23.488
HD Request # 21 | Enabling Intraday chart updating for symbol. | 2022-10-03 11:29:23.488

Triggering next historical data download in queue. | 2022-10-03 11:29:23.488
No download requests in the queue to start downloads for. | 2022-10-03 11:29:23.488
Opened cached Intraday file: C:\SierraChart\Data\ZBZ22_FUT_CME.scid. Thread ID: 2128 | 2022-10-03 11:29:23.501
Socket (3) | Socket gracefully closed by remote side. | 2022-10-03 11:29:23.537
Socket (3) | Closed. | 2022-10-03 11:29:23.537
Chart #18 has tagged chart #8 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.614
Chart #23 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.657
Chart #23 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.657
Chart #26 has tagged chart #23 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.666
ZBZ22_FUT_CME[M] 4/32 Range #17 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.674
Chart #17 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.677
ZBZ22_FUT_CME [C][M] 4/32 Range #21 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.677
Chart #21 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.681
ZBZ22_FUT_CME [C][M] 30 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.731
Chart #8 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.735
ZBZ22_FUT_CME[M] 1 Day #23 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.074
Chart #23 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.075
Chart #23 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.075
ZBZ22_FUT_CME[M] 4/32 Range #17 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.168
ZBZ22_FUT_CME [C][M] 4/32 Range #21 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.185
[2022-10-03 17:45:45]
John - SC Support - Posts: 20295
You are getting delayed data for the charts with the symbol ZBZ22_FUT_CME as this particular instrument is traded on the CBOT exchange and you only have CME exchange active.

To get real-time data for this instrument you will need to change your exchange selections at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

Depending on your needs, you may just want to add the CBOT non-professional top-of-book exchange or the CBOT with Market Depth for nonprofessional Trading accounts exchange. But if you need data from at least 3 exchanges within the CME Group with Market Depth data, then you should deactivate the current exchange and then activate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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