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Date/Time: Wed, 30 Nov 2022 22:55:47 +0000



delayed data

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[2022-09-26 18:33:17]
User653923 - Posts: 29
Hi there,
I have installed Sierra chart in a new computer as my old computer died. Although I switched to interactive broker and back to all data feed from Sierra chart to get real time data, but the software is still showing delayed data. Would you mind telling me the issue.

Thanks
[2022-09-26 19:15:40]
Sierra_Chart Engineering - Posts: 5377
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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