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Date/Time: Sun, 04 Dec 2022 21:54:45 +0000



Data needed

View Count: 141

[2022-09-26 14:17:19]
manny yadav - Posts: 6
Hi
I am trying to use VIX CBOE data but the chart goes blank ( Image attached) and i also want to use real time IVX data (indexes SP 500) but i am not getting that its just a chart with no real time data bars just frozen( Image attached) can you please take a look and guide me whats wrong or how can i get the data.

Thank You
imageivx.PNG / V - Attached On 2022-09-26 14:16:34 UTC - Size: 45.36 KB - 36 views
imagevix.PNG / V - Attached On 2022-09-26 14:16:52 UTC - Size: 23.14 KB - 31 views
[2022-09-26 15:39:22]
John - SC Support - Posts: 20295
With regards to VIX. Are you wanting the VIX Futures or the VIX index?

You are signed up to get the VIX Futures from our Denali Exchange Data Feed. You can find the symbols for this instrument by going to File >> Find Symbol and selecting the section for Futures - CFE.

If you are wanting the VIX index ($VIX) then that is part of the CBOE Indices exchange that is available through our Sierra Chart Exchange Data Feed. You can not get the data for this index without paying for it, this is why your chart is blank and you are getting the error message. Refer to the Setup Instructions for the Sierra Chart Exchange Data Feed here:
Sierra Chart Exchange Data Feed: Setup Instructions


With regards to the $IVX data, you are getting some data and that is correct. But it will not be real-time. If you want Real-Time data for that index, then you need the S&P Indices exchange that is part of our Sierra Chart Exchange Data Feed. Refer to the instructions referenced above.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-26 15:41:34
[2022-10-03 01:43:36]
manny yadav - Posts: 6
Hi
I already have the exchange fee active do I still need the denial data feed to activate these services can you please confirm and let me know which data feed I need to get SP indices and CBOE data activated?

Thank You
[2022-10-03 15:55:25]
John - SC Support - Posts: 20295
The S&P Indices and the CBOE Indices are part of our Sierra Chart Exchange Data Feed, which is separate from the Denali Exchange Data feed. You can use them both together, though, this is not a problem.

You will need to go through the setup instructions for the Sierra Chart Exchange Data Feed at the following link:
Sierra Chart Exchange Data Feed: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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