Support Board
Date/Time: Mon, 16 Jun 2025 11:16:46 +0000
Connection between SC and LMAX does not function anymore
View Count: 472
| [2022-09-24 09:41:03] |
| User418920 - Posts: 31 |
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Good morning, I have recently setup a 2nd SC instance and connected that instance to IB. My first instance (the original) is connected to LMAX. Now the 2nd instance is connected to IB and is up and running, it seems that my first instance that is connected to LMAX does not work anymore. The data connection cannot be made anymore. It says: "reconnect Wait", see attached screenshot. I have done a delete and download all data, and checked that the data/trade services setting are set to <LMAX Live trading. What do I have to do in order to have both instances (IB as well as LMAX) working? Kind regards, Thomas |
 Schermafbeelding 2022-09-24 om 11.36.29.png / V - Attached On 2022-09-24 09:39:16 UTC - Size: 10.73 KB - 110 views |
| [2022-09-24 10:28:04] |
| Sierra_Chart Engineering - Posts: 19924 |
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For the instance that you are connecting to LMAX: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-24 13:35:03] |
| User418920 - Posts: 31 |
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I have just sent the message log via the "send for analysis" option in SC
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| [2022-09-24 16:12:38] |
| Sierra_Chart Engineering - Posts: 19924 |
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This is the problem: DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-09-24 15:32:43.700 *
This must be caused by a firewall on your computer. Refer to help topic 1.2: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem We can successfully connect: LMAX Live Trading - DTC | Connecting to the server lmaxtrade2.sierracharts.com. Port 11096 | 2022-09-24 12:11:20.442
DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-09-24 12:11:20.516 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-09-24 12:11:20.516 DTC Client socket (3) | Connecting to IP: 51.89.152.221. | 2022-09-24 12:11:20.516 LMAX Live Trading - DTC | Network connection to server complete. | 2022-09-24 12:11:20.555 LMAX Live Trading - DTC | Starting socket receive thread. | 2022-09-24 12:11:20.555 LMAX Live Trading - DTC | Sending encoding request to server: Binary VLS. Compression: none | 2022-09-24 12:11:20.555 LMAX Live Trading - DTC | Setting DTC encoding to Binary VLS | 2022-09-24 12:11:20.668 LMAX Live Trading - DTC | Sending logon request message. | 2022-09-24 12:11:20.668 LMAX Live Trading - DTC | Received logon response. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Server Name: SC DTC Server. Build=42846. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Successfully connected. Connected to SC DTC Protocol server. Service=lmaxtrading|SymbolSettings=lmax_server.exchange.trading. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Trading is supported. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Order cancel and replace is supported. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | OCO Orders supported. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Bracket Orders supported. | 2022-09-24 12:11:20.706 LMAX Live Trading - DTC | Connected to server complete. | 2022-09-24 12:11:20.706 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-24 16:13:39
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