Support Board
Date/Time: Mon, 16 Jun 2025 10:28:44 +0000
Missing past data bars
View Count: 389
| [2022-09-23 19:08:07] |
| 3152sier - Posts: 52 |
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Hello SC: I have data bars missing for the time I was not connected to broker. As long as I am connected to IB, I am receiving all the bars on the chart but not for the time I am not connected to IB. For example, if I log on to IB at 10:00 am, I don't get the data bars from 9:30 market open to 10:00 am. After several attempts to close and open SC, I have not been able to get that missing data bars. I have tried: Edit>Edit/Download Data - Intraday Edit>Delete all data and download When I used Edit>Delete all data and download on one chart. It deleted all the data from the chart and started forming a new chart from the current time without any previous bars at all. Please help. thank you. |
| [2022-09-23 20:52:38] |
| Sierra_Chart Engineering - Posts: 19924 |
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Refer to: Interactive Brokers Historical Data Issue Our understanding is you need to update TWS to the Latest stable version. You really should be using data from the Denali Exchange Data Feed to solve this. You just need to activate the exchanges you need here and complete the relevant agreements: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-23 21:19:29
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