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Date/Time: Fri, 07 Oct 2022 15:13:16 +0000



error in getting data

View Count: 43

[2022-09-23 12:28:08]
User653923 - Posts: 19
Hi there, I am having issue in getting my data. It is giving me this message.

Will appreciate your early help.

Chartbook Sharing | Unexpectedly encountered the end of file C:\SierraChart\Data\ChartbookSharing\ServerSettings.config. | 2022-09-23 08:21:43.309
Created the DTC Protocol server. | 2022-09-23 08:21:43.310
DTC Protocol Server listening on port 11099. | 2022-09-23 08:21:43.311
Reading Internal Order ID file. | 2022-09-23 08:21:43.312
Reading Trade Orders file. | 2022-09-23 08:21:43.434
Reading Trade Positions file. | 2022-09-23 08:21:43.435
Reading Trade Account Data files. | 2022-09-23 08:21:43.435
UDPListener (1584). Port 22904 | Listening on UDP port 22904. | 2022-09-23 08:21:43.457
Software version: 2417 64-bit | 2022-09-23 08:21:43.457
Primary Thread ID: 7864 | 2022-09-23 08:21:43.457
Usage end date: 2022-10-24 | 2022-09-23 08:21:43.457
Enabled for: Sierra Chart Historical Data Service. | 2022-09-23 08:21:43.457
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-23 08:21:43.457
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-23 08:21:43.457
Enabled for exchange2: CME | 2022-09-23 08:21:43.457
Enabled for exchange2: fairx_exchange.data | 2022-09-23 08:21:43.457
Enabled for exchange2: NASDAQ US stock data | 2022-09-23 08:21:43.457
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-23 08:21:43.457
Current selected Data/Trading service: SC Data - All Services | 2022-09-23 08:21:43.457
Custom symbol settings values: enabled | 2022-09-23 08:21:43.457
Chart Update Interval: 500 | 2022-09-23 08:21:43.457
Intraday Data Storage Time Unit: 0 | 2022-09-23 08:21:43.457
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-09-23 08:21:43.457
2022-09-23 12:21:43 Local computer time in UTC | 2022-09-23 08:21:43.457
2022-09-23 08:21:43 Local computer time in SC Time Zone | 2022-09-23 08:21:43.457
2022-09-23 12:21:41 Server time in UTC | 2022-09-23 08:21:43.457
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-23 08:21:43.457
Program path: C:\SierraChart\ | 2022-09-23 08:21:43.457
Data Files path: C:\SierraChart\Data\ | 2022-09-23 08:21:43.457
OS Version Number: 10.0 | 2022-09-23 08:21:43.458
Locale Setting: C | 2022-09-23 08:21:43.458
DLLs: UserContributedStudies_64.dll | 2022-09-23 08:21:43.458
Allowed protected custom studies: | 2022-09-23 08:21:43.458
Crash reporter started: true | 2022-09-23 08:21:43.458

Created the DTC Protocol historical data server. | 2022-09-23 08:21:43.481
HD Server Manager | Listening on port 11098. | 2022-09-23 08:21:43.483
Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-23 08:21:43.484
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-23 08:21:43.552
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-23 08:21:43.763
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-23 08:21:43.763
Received 5 login tokens. | 2022-09-23 08:21:44.391
Symbol settings MD5 received. Request ID: 1. | 2022-09-23 08:21:46.441
Symbol settings are up-to-date for scdataallservices. | 2022-09-23 08:21:46.441

SC Data - All Services | Connected to server complete. | 2022-09-23 08:21:50.627
Triggering next historical data download in queue. | 2022-09-23 08:21:50.628
Triggering next historical data download in queue. | 2022-09-23 08:21:50.628
Triggering next historical data download in queue. | 2022-09-23 08:21:50.628
Triggering next historical data download in queue. | 2022-09-23 08:21:50.628
No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642
No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642
No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642
No download requests in the queue to start downloads for. | 2022-09-23 08:21:50.642
ESZ22-CME 10 Min #2 | Reloading chart. | 2022-09-23 08:22:35.186
ESZ22-CME 5 Min #4 | Reloading chart. | 2022-09-23 08:22:35.221
ESZ22-CME #5 | Reloading chart. | 2022-09-23 08:22:35.230
ESZ22-CME 5 Min #1 | Reloading chart. | 2022-09-23 08:22:35.240
Mapping ESZ22-CME to ESZ22. Service code: cme | 2022-09-23 08:22:35.681
Using symbol data fast lookup vector | 2022-09-23 08:22:35.681
SC Data - All Services | Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 1 Service code: cme | 2022-09-23 08:22:35.681
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-09-23 08:22:35.681
SC Data - All Services | Requesting security definition data for: ESZ22-CME (ESZ22). ID: 1 | 2022-09-23 08:22:35.683
Starting DelayedDownloadMonitoringTimer | 2022-09-23 08:22:35.683
Starting HDTimeoutTimer | 2022-09-23 08:22:35.683
Added historical Intraday data request for ESZ22-CME to the queue. | 2022-09-23 08:22:35.683
Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. | 2022-09-23 08:22:35.683
Triggering next historical data download in queue. | 2022-09-23 08:22:35.683
Delaying start of download for ESZ22-CME. | 2022-09-23 08:22:35.684
DTC Client socket (1) | Creating socket. | 2022-09-23 08:22:35.818
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-23 08:22:35.818
DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2022-09-23 08:22:35.818
SC Data - All Services | Network connection to server complete. | 2022-09-23 08:22:36.526
SC Data - All Services | Starting socket receive thread. | 2022-09-23 08:22:36.526
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-23 08:22:36.526
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-23 08:22:36.724
SC Data - All Services | Sending logon request message. | 2022-09-23 08:22:36.724
SC Data - All Services | Received logon response. | 2022-09-23 08:22:37.562
SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-23 08:22:37.562
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-23 08:22:37.562
SC Data - All Services | Successfully connected. | 2022-09-23 08:22:37.562
SC Data - All Services | Trading is not supported. | 2022-09-23 08:22:37.562
SC Data - All Services | Restarting real-time data updates for symbol: ESZ22-CME -> ESZ22 | 2022-09-23 08:22:37.562
SC Data - All Services | Received security definition for symbol ESZ22-CME | 2022-09-23 08:22:37.762
HD Request # 1 | Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme | 2022-09-23 08:22:42.722
HD Request # 1 | Download start date-time: 2022-09-23 08:18:53.000000. File last date-time: 2022-09-23 08:18:53.237000 | 2022-09-23 08:22:42.723
HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2022-09-23 08:22:42.723
Socket (2) | Creating socket. | 2022-09-23 08:22:42.723
Socket (2) | New receive buffer size: 5242880 | 2022-09-23 08:22:42.723
Socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-23 08:22:42.723
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-23 08:22:42.985
HD Request # 1 | Sending historical data logon request message. | 2022-09-23 08:22:42.985
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-23 08:18:53. Record interval: 0. Symbol: ESZ22 | 2022-09-23 08:22:43.537
HD Request # 1 | Decompressing data. | 2022-09-23 08:22:43.711
HD Request # 1 | Receiving Intraday data for ESZ22-CME starting at 2022-09-23 08:18:53.074000 | 2022-09-23 08:22:43.807
Socket (2) | CloseSocket call. | 2022-09-23 08:22:43.812
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-23 08:22:43.812
Historical data download thread signaled to stop. | 2022-09-23 08:22:43.812
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-23 08:18:53.742000. | 2022-09-23 08:22:43.812
HD Request # 1 | Received 2838 Intraday data records from 2022-09-23 08:18:53.074000 to 2022-09-23 08:22:41.122003 (3.8 minutes) and wrote 2830 records for ESZ22-CME | 2022-09-23 08:22:43.813
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2022-09-23 12:22:41.122003 | 2022-09-23 08:22:43.821
Added 22 Time and Sales records to Intraday data file for ESZ22-CME after download. | 2022-09-23 08:22:43.821
HD Request # 1 | Completion time: 1s. | 2022-09-23 08:22:43.821
HD Request # 1 | Intraday data download complete for ESZ22-CME. Unique request ID: 1 | 2022-09-23 08:22:43.821
Removing historical data download ID 1. | 2022-09-23 08:22:43.821
Real-time Intraday chart data file updates started for ESZ22-CME | 2022-09-23 08:22:43.821
Intraday chart data file opened for ESZ22-CME | 2022-09-23 08:22:43.821
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-23 08:22:43.821

Triggering next historical data download in queue. | 2022-09-23 08:22:43.821
No download requests in the queue to start downloads for. | 2022-09-23 08:22:43.821
Socket (2) | Socket gracefully closed by remote side. | 2022-09-23 08:22:43.939
Socket (2) | Closed. | 2022-09-23 08:22:43.939
TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.009 *
TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.009 *
TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.362 *
TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.363 *
TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:45.861 *
TPO Profile Chart | To restore the chart, remove this study. | 2022-09-23 08:22:45.861 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.955 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:46.955 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.955 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.961 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:46.961 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:46.962 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.360 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.360 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.360 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.361 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.361 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.361 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.850 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.850 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.850 *
Numbers Bars | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.851 *
Numbers Bars | To restore the chart, remove this study. | 2022-09-23 08:22:47.851 *
Numbers Bars Calculated Values study: Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2022-09-23 08:22:47.851 *
Opened cached Intraday file: C:\SierraChart\Data\ESZ22-CME.scid. Thread ID: 10068 | 2022-09-23 08:22:49.025
[2022-09-23 13:43:45]
Sierra_Chart Engineering - Posts: 4258
This is resolved. We needed to change your Service Package to 11 which has now been done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-23 13:44:07
[2022-09-23 14:10:46]
User653923 - Posts: 19
THANKS

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