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Date/Time: Fri, 07 Oct 2022 15:53:57 +0000



Data missing

View Count: 68

[2022-09-20 11:41:22]
User285128 - Posts: 6
Hi
After downloading the current version, when pc is put on sleep, all data from the point of sleep to wake is lost. Appears as a gap on chart. Fill all gaps simply puts a single straight line bar for time charts and uniform renko bars for renko. Delete/download does not fix. Is this IB feed issue that fixes with Denali or?
[2022-09-20 16:16:35]
John - SC Support - Posts: 18858
It could be a data feed issue, but our records are showing that you are connecting to our Sierra Chart data, therefore you should not be having an issue with back-filling, at least not for CME Group data, for which you are setup to get the real-time data from us.

What is the symbol of the chart for which you are having issues?
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[2022-09-20 17:01:09]
User285128 - Posts: 6
I only went to the sc data today for major exchanges after the issue(been using long time for bitmex data). Set up everything for Denali and the issue is fixed. Thanks.
[2022-09-23 13:16:51]
Sierra_Chart Engineering - Posts: 4258
This is good.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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