Home >> Support Board

Support Board

Date/Time: Thu, 18 Apr 2024 15:59:07 +0000

How to Post a Message for Support

Still seeing delayed data

View Count: 393

[2022-09-19 17:25:00] #1 [Go To First Post]
User667085 - Posts: 1
I paid for sierra chart with integrated package. But i am still getting delayed data for symbol ESZ22-CME. I am seeing a [M] icon next to to the symbol. I have filled all the agreements. I have updated GLobal settings - Allow Support for Sierra chart data feeds to YES What am I missing?

[2022-09-20 14:19:30] #2 [Go To First Post]
John - SC Support - Posts: 30941
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: