Support Board
Date/Time: Thu, 18 Sep 2025 03:18:32 +0000
SC data off after Rithmic attempt
View Count: 442
| [2022-09-09 17:06:04] |
| User664561 - Posts: 33 |
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I attempted to convert to Rithmic trading services and it was unsuccessful. I am now attempting to revert back to original SC data and getting no data feed, live. Message log was sent. Please advise. |
| [2022-09-09 17:29:40] |
| John - SC Support - Posts: 41880 |
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We are not seeing a Message Log for your account from recently. There is one from September 2, 2022. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 19:34:00] |
| User664561 - Posts: 33 |
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resolved, thank you anyway
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