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Date/Time: Thu, 01 Dec 2022 00:07:33 +0000



Refund

View Count: 241

[2022-08-18 07:10:04]
jackR2003 - Posts: 4
Hello! I am a G7FX student and was working through the course, I am aware this is completely separate to your company but my point is we use sierra chart platform on the course as our trading/charting platform, I have just recently cancelled my enrolment into this course and am no longer a student anymore for my own personal reasons as the timing is right at the minute and have other commitments and other investments to fund.

As a result of me cancelling my course I now have an active sierra chart account with service package 5 activated as I purchased the 6 month option for 173USD

As I no longer am in the course I no longer require to use sierra chart (at this moment in time I would like to continue with this next year) what is your refund policy about service packages?? Would it be possible for your company to cancel the active service package and refund me for the remaining amount which the service package would be worth? I am aware this wouldn’t be the full 173USD which I paid to activate the service package but can imagine it wouldn’t be far off as I purchased the service package at the start of this month, any help with this would be massively appreciated and would help me out a lot!
[2022-08-18 07:47:36]
Sierra_Chart Engineering - Posts: 5388
Yes of course, we can do a refund for the unused months. We will take care of that.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-18 07:47:44
[2022-08-18 08:56:05]
jackR2003 - Posts: 4
Brilliant thank you very much it’s appreciated! Do you know how long the refund will take to be processed by any chance??
[2022-08-18 12:48:03]
Sierra_Chart Engineering - Posts: 5388
It will be done today but we do not know how long it would get to you based upon the payment processor being used.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-19 07:48:59]
jackR2003 - Posts: 4
Hello, is this refund going ahead and still ok?? I have had another reply from your team saying refund won’t be possible, any help would be great.
[2022-08-19 09:03:20]
Sierra_Chart Engineering - Posts: 5388
The first step of the refund has been done. The next step is to do the refund through Stripe.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-08-19 12:05:19]
jackR2003 - Posts: 4
Ok, and how do I do this? Or do I just wait for it to go back into my bank??
[2022-08-19 12:15:35]
Sierra_Chart Engineering - Posts: 5388
We have done the refund through Stripe. You just have to wait now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-08-19 12:15:43
[2022-09-26 12:04:13]
Jeffreyja111 - Posts: 1
Ok, and how do I do this? Or do I just wait for it to go back into my bank??

Hey, did your money come in? How long did you wait? Because I'm also waiting for my money to come back and I haven't been able to. Besides that I wanted to use https://edubirdie.com/essay-maker to try essay maker, many people already recommended this one, usually I buy it and now that my money didn't come back I decided that something had to be done anyway and for the first time I tried this tool. It works pretty nice, if you are at least a little bit good at writing essays then you will surely succeed.
Date Time Of Last Edit: 2022-09-29 07:44:10

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