Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 12:29:15 +0000

How to Post a Message for Support

FXCM - T-Notes

View Count: 670

[2022-08-05 07:49:27] #1 [Go To First Post]
User34124 - Posts: 268
Hi on FXCM they offer the symbols '2USNote', '5USNote' etc, can their data feeds not be updated on Sierra as they seem to be continually expanding? And, as a live trading partner, this should be a simple import to be an option for users?

[2022-08-05 09:56:59] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
We will see if these are available to us and we can add them. However, you do have access to CBOT bond futures and interest rates in File >> Find Symbol >>Futures-CBOT. Refer to: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-05 09:58:27] #3 [Go To First Post]
User34124 - Posts: 268
Thanks, but this is delayed right? I actually want to trade it live

[2022-08-14 02:15:58] #4 [Go To First Post]
User34124 - Posts: 268
Were these easily available to you? If not, I can call my account manager Monday?

[2022-08-16 10:34:56] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
These Symbols have been added. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-16 14:58:51] #6 [Go To First Post]
User34124 - Posts: 268
Thank you, but trying hard to download it, reset the program, delete/redownload the .scid, but it just downloads a strange 1 or 2 day set of data. (all the data settings are correct, rest of the symbols in the same chartbook download max 1-tick data) HD Request # 20 \| Requesting Intraday data. Start date-time: 2008-12-07 14:14:15. Record interval: 0. Symbol: 2USNote \| 2022-08-16 15:14:16.825 Socket (2) \| CloseSocket call. \| 2022-08-16 15:14:16.964 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-08-16 15:14:16.964 Socket (2) \| Socket gracefully closed by remote side. \| 2022-08-16 15:14:17.104 Socket (2) \| Closed. \| 2022-08-16 15:14:17.105 HD Request # 20 \| Error downloading historical Intraday data for 2USNote. Historical data file not available for symbol. \| 2022-08-16 15:14:17.105 Historical data download thread signaled to stop. \| 2022-08-16 15:14:17.105 HD Request # 20 \| Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for 2USNote \| 2022-08-16 15:14:17.105 HD Request # 20 \| Add time&sales data \| Remembered last file record date-time: 00:00:00.000000 \| 2022-08-16 15:14:17.116 HD Request # 20 \| Completion time: 2s. \| 2022-08-16 15:14:17.483 HD Request # 20 \| Intraday data download complete for 2USNote. Unique request ID: 20 \| 2022-08-16 15:14:17.483 Triggering next historical data download in queue. \| 2022-08-16 15:14:18.076 HD Request # 21 \| Downloading Intraday chart data for 5USNote to the file 5USNote.scid. Service: fxcm \| 2022-08-16 15:14:18.238 HD Request # 21 \| Download start date-time: 2008-12-07 14:14:18.000000. File last date-time: 00:00:00.000000 \| 2022-08-16 15:14:18.239 HD Request # 21 \| Using server: ds12.sierracharts.com port 10149 \| 2022-08-16 15:14:18.239 Socket (2) \| Creating socket. \| 2022-08-16 15:14:18.241 Socket (2) \| New receive buffer size: 5242880 \| 2022-08-16 15:14:18.241 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2022-08-16 15:14:18.241 HD Request # 21 \| Setting DTC encoding to Binary VLS \| 2022-08-16 15:14:18.508 HD Request # 21 \| Sending historical data logon request message. \| 2022-08-16 15:14:18.508 HD Request # 21 \| Requesting Intraday data. Start date-time: 2008-12-07 14:14:18. Record interval: 0. Symbol: 5USNote \| 2022-08-16 15:14:19.153 HD Request # 21 \| Decompressing data. \| 2022-08-16 15:14:19.278 HD Request # 21 \| Receiving Intraday data for 5USNote starting at 2022-08-16 11:29:31.685000 \| 2022-08-16 15:14:19.650 Socket (2) \| CloseSocket call. \| 2022-08-16 15:14:21.398 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-08-16 15:14:21.400 Socket (2) \| Socket gracefully closed by remote side. \| 2022-08-16 15:14:21.527 Socket (2) \| Closed. \| 2022-08-16 15:14:21.527 Historical data download thread signaled to stop. \| 2022-08-16 15:14:22.727 HD Request # 21 \| Timestamp of first Intraday data file record written: 2022-08-16 11:29:31.685000. \| 2022-08-16 15:14:22.955 HD Request # 21 \| Received 2959 Intraday data records from 2022-08-16 11:29:31.685000 to 2022-08-16 15:14:15.444000 (3.7 hours) and wrote 2959 records for 5USNote \| 2022-08-16 15:14:22.955 HD Request # 21 \| Add time&sales data \| Remembered last file record date-time: 2022-08-16 14:14:15.444000 \| 2022-08-16 15:14:23.073 HD Request # 21 \| Completion time: 5s. \| 2022-08-16 15:14:23.562 HD Request # 21 \| Intraday data download complete for 5USNote. Unique request ID: 21 \| 2022-08-16 15:14:23.562 Removing historical data download ID 21. \| 2022-08-16 15:14:23.562 Real-time Intraday chart data file updates started for 5USNote \| 2022-08-16 15:14:23.562 Intraday chart data file opened for 5USNote \| 2022-08-16 15:14:23.562 Removing historical data download ID 20. \| 2022-08-16 15:14:17.483 Real-time Intraday chart data file updates started for 2USNote \| 2022-08-16 15:14:17.483 Intraday chart data file opened for 2USNote \| 2022-08-16 15:14:17.483 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2022-08-16 15:14:17.483

[2022-08-16 20:02:42] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
At this time there is only going to be one day of data available. Not all servers have been updated at the time of the downloads. They should be up-to-date now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-16 20:42:13

[2022-08-18 00:15:52] #8 [Go To First Post]
User34124 - Posts: 268
Still no joy. Data begins at 16 August 2022. Done many tries of: Reset the terminal, deleted the data file etc Date Time Of Last Edit: 2022-08-18 00:16:23

[2022-08-18 01:34:22] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
That data beginning date is correct. Is that the only issue? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-18 06:43:32] #10 [Go To First Post]
User365411 - Posts: 173
Please, can you add these symbols too? 10USNote FED30D EURIBOR3M EURDLR3M https://www.fxcm.com/markets/help/c/product-guide/treasury/ TY Date Time Of Last Edit: 2022-08-18 14:35:26

[2022-08-18 13:19:18] #11 [Go To First Post]
User34124 - Posts: 268
The data from FXCM begins 23 April 2010, yes. And in Sierra the other FXCM symbols have years of data

[2023-08-02 13:16:28] #12 [Go To First Post]
User34124 - Posts: 268
Just to bump this and confirm that the 'Date Range in File' is still 2022-08-16. FXCM's Trading Station has the same symbol 2010-04-17. However, their monthly charts actually begin from 2022. I suspect there is a small issue with us simply pulling the wrong file?

[2023-08-02 14:06:13] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14076
The starting date for Sierra Chart data for FXCM symbols will depend upon when Sierra Chart has begun to track that symbol from FXCM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: