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Date/Time: Wed, 29 Mar 2023 06:46:18 +0000

Delayed Denali data on current release

View Count: 151

[2022-07-18 16:41:45]
User190501 - Posts: 71
Hi Support,
I have Active Service: 10 - Integrated Standard - and all my CME exchanges are also paid and activated.
I am receiving delayed data since the payment and I am not able to trade normally since payment. Kindly advise ASAP.
[2022-07-18 19:41:18]
John - SC Support - Posts: 23263
Everything on your account looks good. Please get us your Message Log by following these instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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