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Date/Time: Tue, 23 Apr 2024 14:37:01 +0000

How to Post a Message for Support

Delayed Denali data on current release

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[2022-07-18 16:41:45] #1 [Go To First Post]
User190501 - Posts: 91
Hi Support, I have Active Service: 10 - Integrated Standard - and all my CME exchanges are also paid and activated. I am receiving delayed data since the payment and I am not able to trade normally since payment. Kindly advise ASAP. Thanks

[2022-07-18 19:41:18] #2 [Go To First Post]
John - SC Support - Posts: 31029
Everything on your account looks good. Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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