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Date/Time: Thu, 18 Apr 2024 02:44:00 +0000

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Account activation

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[2022-07-08 18:51:30] #1 [Go To First Post]
User704247 - Posts: 63
Hi Team, Please confirm if my account is activated? I am interested in using number bars / footprints for equities. Will advanced package 11 be sufficient for this?

[2022-07-08 19:16:47] #2 [Go To First Post]
John - SC Support - Posts: 30927
Your account was not active. But since it has been right at one year since you last used our system we went ahead and gave you a 15-day trial. This gives you the full capabilities of the system during the trial along with delayed streaming data for the NASDAQ TotalView, CME Group, CFE and EUREX data. The Delayed Streaming data acts the same as real-time data only is delayed by 10-15 minutes (depending on exchange). Since you want equities, try the delayed data for the NASDAQ TotalView data. You will be able to use the Numbers Bars with this data. Just be aware that although the real-time data for this exchange does include Market Depth, the exchange will not let us include Market Depth with the delayed data. Also refer to the following for more information on using the NASDAQ TotalView data: Denali Exchange Data Feed: Nasdaq TotalView Data Feed Notes For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-07-08 19:31:00] #3 [Go To First Post]
User704247 - Posts: 63
Thank you for the trial, I appreciate it. What would be the monthly cost for real time data?

[2022-07-08 20:21:23] #4 [Go To First Post]
John - SC Support - Posts: 30927
Refer to the table at this link: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-07-08 20:56:43] #5 [Go To First Post]
User704247 - Posts: 63
Thanks, looks like "CME with Market Depth for nonprofessional Trading accounts" ($11 per month) would be the best fit for using number bars for equities. To confirm the total monthly cost would be $57 ($46 for package 11 + $11 for CME data). Correct? If yes, do you offer a 6 months plan for CME data as well? I am aware of the 6 months plan for Package 11.

[2022-07-08 21:49:16] #6 [Go To First Post]
John - SC Support - Posts: 30927
If you just want U.S. Equities (not futures) then you would want the NASDAQ TotalView exchange. The CME Group exchanges are for futures. The cost for the NASDAQ TotalView exchange is $16.00 per month, and you will also need Package 11. This would bring your monthly total to $62.00 ($46.00 + $16.00). We do not have multiple month purchase options for the exchanges, as the exchanges themselves do not offer this. But, you can always put enough funds in your account to cover the cost of 6 months of exchange fees, so you would not have to think about it for those 6 months. We also have an automatic payment option where we charge your card for upcoming fees. You will find that on the Payments page. Keep in mind that the exchange fees are due on the first day of each month, whereas the package renewals are based on when you started your subscription. So these will occur at different times. For the NASDAQ TotalView exchange, follow these instructions: Denali Exchange Data Feed: Setup Instructions: All Other Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-22 13:24:57] #7 [Go To First Post]
Matt654 - Posts: 73
Hi I have been trying to make my monthly payment as usually on package 5 , but for some reason it won't accept my payment this month. Could you advise how I should proceed. Thanks.

[2022-11-22 17:45:42] #8 [Go To First Post]
John - SC Support - Posts: 30927
We see a payment made at 15:35:44 GMT today through Stripe. If you are continuing to have an issue, then please post to the Account Support Tickets and give us the specifics of the issue. The Account Support Tickets are private by default and are meant for account related issues that would not be of interest to all customers. You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-11-22 19:18:04] #9 [Go To First Post]
Matt654 - Posts: 73
Yeah I manged to make the payment by using another computer. Thx

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