Support Board
Date/Time: Sun, 15 Jun 2025 18:45:46 +0000
CHARTBOOK FILE IS NOT COMPATIBLE - NEED SC SUPPORT TO HELP CONVERT IT
View Count: 1749
| [2022-07-02 23:51:17] |
| EugeneZ - Posts: 9 |
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Hello, Can you help converting these 2 old chartbooks that worked with older version but do not work with the latest one? (See the attached files) Best |
 G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-02 23:49:37 UTC - Size: 276.18 KB - 456 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-02 23:50:04 UTC - Size: 528.28 KB - 324 views |
| [2022-07-04 09:38:14] |
| Sierra_Chart Engineering - Posts: 19920 |
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The converted chartbooks are attached.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 13:54:36
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| G7FXFOUNDATIONDOMCHARTBOOK-200330-085855.Cht - Attached On 2022-07-04 09:38:00 UTC - Size: 20.3 KB - 1177 views G7FXPROFOOTPRINTCHARTBOOK-200409-002540.Cht - Attached On 2022-07-04 13:54:33 UTC - Size: 43.74 KB - 1209 views |
| [2022-07-04 13:38:55] |
| EugeneZ - Posts: 9 |
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Hello, you've attached 2 files: 1. of the same size of original file named "backup" 2. with the size of only 20.3 KB instead of 528.28 KB I have tried opening them and only one of the opens, the other says it is Not Compatible. Could you please reupload both of the converted files, named respectfully so I can know which file corresponds to which original file. Also, is it normal that a size of the second file is only 20.3 KB instead of 528.28 KB? Or the size after conversion should be the same of original file? Best Regards |
| [2022-07-04 13:52:42] |
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Yes we made a mistake. We should not have uploaded the backup Chartbook. The smaller one is the correct one. The new Chartbooks are much smaller than older ones since they use compression. We will upload the other one in a few minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 15:52:54
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| [2022-07-04 13:54:53] |
| Sierra_Chart Engineering - Posts: 19920 |
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Check the Chartbooks again at post #2. They are now both there.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-04 13:55:02
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| [2022-11-13 12:26:44] |
| Daniel_lipinsky - Posts: 1 |
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Hi, I have the same problem after replacing computer and installing the software. pleas see attached my old charbook file - can you please help? thank you |
| Trading v2.Cht - Attached On 2022-11-13 12:25:57 UTC - Size: 28.45 KB - 586 views Attachment Deleted. |
| [2022-11-14 17:28:05] |
| John - SC Support - Posts: 40422 |
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Attached is the updated Chartbook.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| Trading v2.Cht - Attached On 2022-11-14 17:28:02 UTC - Size: 26.6 KB - 368 views |
| [2025-05-20 19:48:18] |
| John - SC Support - Posts: 40422 |
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This is not something we do any further. We did this at a particular point in time due to a change we made within the software that required an update. But that was several years ago. If you are having a problem with a chartbook and it is a chartbook you have not used in years, then you can try the process outlined at the following link: Chartbooks (Workspaces): Opening Older Chartbooks But, most likely there is something wrong with the chartbook that is causing this. Particularly if the chartbook has been used recently. In this case, you would need to try to recover the chartbook from the backups that we make (or if you have your own backup). Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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