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Date/Time: Thu, 25 Apr 2024 17:56:14 +0000

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No live data after support package upgrade

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[2022-06-21 20:57:32] #1 [Go To First Post]
User906669 - Posts: 2
After support package upgrade to level 10 from 3, I am unable to get live data, only delayed data. Some setting must not be quite right, as all else is as before the upgrade. Using AMP/GQG.

[2022-06-21 21:44:48] #2 [Go To First Post]
John - SC Support - Posts: 31117
Our servers are showing that your Current Selected Service is set to SC Data - All Services, but you are not setup to get any real-time data from us. Therefore, we assume that you would normally get your data from CQG, in which case, you should be connected to CQG. The first thing to do is to ensure you are connected to your CQG account. To do this, follow these instructions: CQG Trading Platform Service: Setup Instructions Next, we have made a change from version 2394 and higher that we are not allowing CQG data into Sierra Chart for the CME Group and EUREX. Therefore, you have two choices. 1) Downgrade your software to version 2393. Refer to the instructions here: Software Download: Full Control Rollback Procedure or 2) Use the Denali Exchange Data Feed. You will find the instructions for the CME Group here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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