Support Board
Date/Time: Wed, 17 Sep 2025 01:52:03 +0000
connection
View Count: 460
| [2022-06-20 16:06:40] |
| User48202 - Posts: 10 |
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Unable to connect this morning after many years of successful connection. Please help.
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| [2022-06-20 17:03:30] |
| John - SC Support - Posts: 41850 |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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