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CQG connection error

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[2022-06-14 12:50:22] #1 [Go To First Post]
The Foosh - Posts: 2
Hello, I have pasted the log info below for the CQG connection error. After researching, I believe I already have package 11 which aligns with the changes listed in the support board. Let me know if I am missing something else that I need to update. Created the DTC Protocol server. \| 2022-06-14 08:25:09.148 DTC Protocol Server listening on port 11099. \| 2022-06-14 08:25:09.150 Reading Internal Order ID file. \| 2022-06-14 08:25:09.151 Reading Trade Orders file. \| 2022-06-14 08:25:09.264 Reading Trade Positions file. \| 2022-06-14 08:25:09.265 Reading Trade Account Data files. \| 2022-06-14 08:25:09.266 Software version: 2383 64-bit \| 2022-06-14 08:25:09.281 Primary Thread ID: 34536 \| 2022-06-14 08:25:09.281 Usage end date: 2022-06-23 \| 2022-06-14 08:25:09.281 Enabled for: Advanced Features 2. \| 2022-06-14 08:25:09.281 Enabled for: Sierra Chart Historical Data Service. \| 2022-06-14 08:25:09.281 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-06-14 08:25:09.281 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-06-14 08:25:09.281 Enabled for exchange2: CME (Trading Account Required) \| 2022-06-14 08:25:09.281 Enabled for exchange2: CBOT (Trading Account Required) \| 2022-06-14 08:25:09.281 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-06-14 08:25:09.281 Enabled for exchange2: NYMEX (Trading Account Required) \| 2022-06-14 08:25:09.281 Enabled for exchange2: fairx_exchange.data \| 2022-06-14 08:25:09.281 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-06-14 08:25:09.281 Current selected Data/Trading service: CQG WebAPI \| 2022-06-14 08:25:09.281 Custom symbol settings values: enabled \| 2022-06-14 08:25:09.281 Chart Update Interval: 500 \| 2022-06-14 08:25:09.281 Intraday Data Storage Time Unit: 0 \| 2022-06-14 08:25:09.281 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-06-14 08:25:09.281 2022-06-14 12:25:09 Local computer time in UTC \| 2022-06-14 08:25:09.281 2022-06-14 08:25:09 Local computer time in SC Time Zone \| 2022-06-14 08:25:09.281 2022-06-14 12:25:07 Server time in UTC \| 2022-06-14 08:25:09.281 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-06-14 08:25:09.281 Program path: C:\SierraChart\ \| 2022-06-14 08:25:09.281 Data Files path: C:\SierraChart\Data\ \| 2022-06-14 08:25:09.281 OS Version Number: 10.0 \| 2022-06-14 08:25:09.281 Locale Setting: C \| 2022-06-14 08:25:09.281 DLLs: UserContributedStudies_64.dll \| 2022-06-14 08:25:09.281 Allowed protected custom studies: \| 2022-06-14 08:25:09.281 Crash reporter started: true \| 2022-06-14 08:25:09.281 Created the DTC Protocol historical data server. \| 2022-06-14 08:25:09.300 HD Server Manager \| Listening on port 11098. \| 2022-06-14 08:25:09.303 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2022-06-14 08:25:09.303 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:09.353 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:09.477 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2022-06-14 08:25:09.477 Received 5 login tokens. \| 2022-06-14 08:25:09.771 Symbol settings MD5 received. Request ID: 1. \| 2022-06-14 08:25:11.278 Requested symbol settings for service code cqg. Request ID: 2. \| 2022-06-14 08:25:11.278 Symbol settings received. Request ID: 2. \| 2022-06-14 08:25:13.705 Files to Open on Startup \| Opening file: ExampleChartbook.cht \| 2022-06-14 08:25:13.913 XAUUSD 1 Min #1 \| Reloading chart. \| 2022-06-14 08:25:13.922 XAUUSD Daily #2 \| Reloading chart. \| 2022-06-14 08:25:13.936 US30 1 Min #3 \| Reloading chart. \| 2022-06-14 08:25:13.946 USOil 1 Min #4 \| Reloading chart. \| 2022-06-14 08:25:13.960 ESM22-CME 1 Min #5 \| Reloading chart. \| 2022-06-14 08:25:13.978 SPX500 Daily #6 \| Reloading chart. \| 2022-06-14 08:25:14.010 EURUSD Daily #7 \| Reloading chart. \| 2022-06-14 08:25:14.033 EURUSD 5 Min #8 \| Reloading chart. \| 2022-06-14 08:25:14.047 ESM22-CME #9 \| Reloading chart. \| 2022-06-14 08:25:14.068 ESM22-CME 1 Min #10 \| Reloading chart. \| 2022-06-14 08:25:14.319 AAPL-NQTV 5 Min #11 \| Reloading chart. \| 2022-06-14 08:25:14.353 ESM22-CME 1 Min #10 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2022-06-14 08:25:14.430 Using Bid/Ask average for last trade price for XAUUSD \| 2022-06-14 08:25:14.463 Using symbol data fast lookup vector \| 2022-06-14 08:25:14.463 Starting DelayedDownloadMonitoringTimer \| 2022-06-14 08:25:14.463 Starting HDTimeoutTimer \| 2022-06-14 08:25:14.463 Added historical Intraday data request for XAUUSD to the queue. \| 2022-06-14 08:25:14.463 Intraday data recording state for symbol XAUUSD is set to download 'Pending'. \| 2022-06-14 08:25:14.463 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.464 HD Request # 1 \| Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm \| 2022-06-14 08:25:14.464 HD Request # 1 \| Download start date-time: 2022-05-12 21:56:11.000000. File last date-time: 2022-05-12 21:56:11.795000 \| 2022-06-14 08:25:14.476 HD Request # 1 \| Using server: ds12.sierracharts.com port 10150 \| 2022-06-14 08:25:14.477 Added historical Daily data request for XAUUSD to the queue. \| 2022-06-14 08:25:14.481 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.481 Using Bid/Ask average for last trade price for US30 \| 2022-06-14 08:25:14.489 Added historical Intraday data request for US30 to the queue. \| 2022-06-14 08:25:14.490 Intraday data recording state for symbol US30 is set to download 'Pending'. \| 2022-06-14 08:25:14.490 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.492 Using Bid/Ask average for last trade price for USOil \| 2022-06-14 08:25:14.494 Added historical Intraday data request for USOil to the queue. \| 2022-06-14 08:25:14.494 Intraday data recording state for symbol USOil is set to download 'Pending'. \| 2022-06-14 08:25:14.494 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.494 Socket (2) \| Creating socket. \| 2022-06-14 08:25:14.507 Socket (2) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:14.508 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2022-06-14 08:25:14.508 Added historical Daily data request for SPX500 to the queue. \| 2022-06-14 08:25:14.518 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.518 Using Bid/Ask average for last trade price for SPX500 \| 2022-06-14 08:25:14.518 Added historical Daily data request for EURUSD to the queue. \| 2022-06-14 08:25:14.528 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.528 Using Bid/Ask average for last trade price for EURUSD \| 2022-06-14 08:25:14.528 Added historical Intraday data request for EURUSD to the queue. \| 2022-06-14 08:25:14.559 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2022-06-14 08:25:14.559 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.560 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:14.620 HD Request # 1 \| Sending historical data logon request message. \| 2022-06-14 08:25:14.620 Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data \| 2022-06-14 08:25:14.862 Added historical Intraday data request for AAPL-NQTV to the queue. \| 2022-06-14 08:25:14.862 Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. \| 2022-06-14 08:25:14.862 Triggering next historical data download in queue. \| 2022-06-14 08:25:14.862 HD Request # 1 \| Requesting Intraday data. Start date-time: 2022-05-12 21:56:11. Record interval: 0. Symbol: XAUUSD \| 2022-06-14 08:25:15.189 HD Request # 1 \| Decompressing data. \| 2022-06-14 08:25:15.231 HD Request # 1 \| Receiving Intraday data for XAUUSD starting at 2022-05-12 21:56:11.795000 \| 2022-06-14 08:25:15.481 HD Request # 1 \| Timestamp of first Intraday data file record written: 2022-05-12 21:56:14.187000 \| 2022-06-14 08:25:16.227 CQG WebAPI \| Connecting to server api.cqg.com \| 2022-06-14 08:25:16.350 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2022-06-14 08:25:16.350 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2022-06-14 08:25:16.432 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:16.432 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2022-06-14 08:25:16.432 CQG WebSocket \| Opening WebSocket. \| 2022-06-14 08:25:16.471 CQG WebSocket \| Sending WebSocket handshake. \| 2022-06-14 08:25:16.471 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2022-06-14 08:25:16.983 CQG WebSocket \| Server header \| Connection: upgrade \| 2022-06-14 08:25:16.983 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: G/VQFk8dsZqdBm+DPscBRfoIzH0= \| 2022-06-14 08:25:16.983 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2022-06-14 08:25:16.983 CQG WebSocket \| Server header \| Upgrade: websocket \| 2022-06-14 08:25:16.983 CQG WebSocket \| Server header \| \| 2022-06-14 08:25:16.983 CQG WebSocket \| Web socket state is now open. \| 2022-06-14 08:25:16.983 CQG WebAPI \| WebSocket connected. \| 2022-06-14 08:25:16.983 CQG WebAPI \| Sending market data logon message. \| 2022-06-14 08:25:16.983 CQG WebAPI \| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. \| 2022-06-14 08:25:17.117 CQG WebSocket socket (1) \| CloseSocket call. \| 2022-06-14 08:25:17.144 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2022-06-14 08:25:17.144 CQG WebAPI \| Disconnected. \| 2022-06-14 08:25:17.144 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2022-06-14 08:25:17.144 CQG WebSocket \| WebSocket closed. \| 2022-06-14 08:25:17.144 CQG WebAPI \| WebSocket closed. \| 2022-06-14 08:25:17.144 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2022-06-14 08:25:17.186 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:17.186 Socket (2) \| CloseSocket call. \| 2022-06-14 08:25:38.842 Historical data download thread signaled to stop. \| 2022-06-14 08:25:38.842 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:38.842 HD Request # 1 \| Received 6795574 Intraday data records from 2022-05-12 21:56:11.795000 to 2022-06-14 08:25:36.642000 (32.4 days) and wrote 6795573 records for XAUUSD \| 2022-06-14 08:25:38.843 HD Request # 1 \| Completion time: 24s \| 2022-06-14 08:25:38.843 HD Request # 1 \| Intraday data download complete for XAUUSD. Unique request ID: 1 \| 2022-06-14 08:25:38.843 Removing historical data download ID 1. \| 2022-06-14 08:25:38.843 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2022-06-14 08:25:38.843 Triggering next historical data download in queue. \| 2022-06-14 08:25:38.843 Historical data for XAUUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2022-06-14 08:25:38.843 HD Request # 2 \| Downloading Historical Daily chart data for XAUUSD. Starting date: 2022-05-10. Service: fxcm \| 2022-06-14 08:25:38.844 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2022-06-14 08:25:38.844 Socket (3) \| Creating socket. \| 2022-06-14 08:25:38.881 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:38.881 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2022-06-14 08:25:38.881 Socket (2) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:38.889 Socket (2) \| Closed. \| 2022-06-14 08:25:38.889 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:38.975 HD Request # 2 \| Sending historical data logon request message. \| 2022-06-14 08:25:38.975 HD Request # 2 \| Requesting historical Daily data starting at 2022-05-10. \| 2022-06-14 08:25:39.544 HD Request # 2 \| Decompressing data. \| 2022-06-14 08:25:39.586 HD Request # 2 \| Receiving historical Daily data for XAUUSD starting at 2022-05-10 \| 2022-06-14 08:25:39.618 HD Request # 2 \| Writing historical Daily data to the file XAUUSD.dly \| 2022-06-14 08:25:39.618 Socket (3) \| CloseSocket call. \| 2022-06-14 08:25:39.666 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:39.666 Historical data download thread signaled to stop. \| 2022-06-14 08:25:39.666 HD Request # 2 \| Received 26 Daily data records from 2022-05-10 00:00:00 to 2022-06-14 00:00:00 (36.0 days) and wrote 26 records for XAUUSD \| 2022-06-14 08:25:39.666 HD Request # 2 \| Completion time: 1s \| 2022-06-14 08:25:39.666 HD Request # 2 \| Daily data download complete for XAUUSD. Unique request ID: 2 \| 2022-06-14 08:25:39.666 Removing historical data download ID 2. \| 2022-06-14 08:25:39.666 Triggering next historical data download in queue. \| 2022-06-14 08:25:39.666 HD Request # 3 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm \| 2022-06-14 08:25:39.666 HD Request # 3 \| Download start date-time: 2022-05-12 21:56:12.000000. File last date-time: 2022-05-12 21:56:12.362000 \| 2022-06-14 08:25:39.666 HD Request # 3 \| Using server: ds12.sierracharts.com port 10150 \| 2022-06-14 08:25:39.666 Socket (2) \| Creating socket. \| 2022-06-14 08:25:39.666 Socket (2) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:39.666 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2022-06-14 08:25:39.666 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:39.707 Socket (3) \| Closed. \| 2022-06-14 08:25:39.707 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:39.777 HD Request # 3 \| Sending historical data logon request message. \| 2022-06-14 08:25:39.777 HD Request # 3 \| Requesting Intraday data. Start date-time: 2022-05-12 21:56:12. Record interval: 0. Symbol: US30 \| 2022-06-14 08:25:39.817 HD Request # 3 \| Decompressing data. \| 2022-06-14 08:25:39.858 XAUUSD[M] Daily #2 \| Reloading chart. \| 2022-06-14 08:25:39.939 HD Request # 3 \| Receiving Intraday data for US30 starting at 2022-05-12 21:56:12.362000 \| 2022-06-14 08:25:40.041 HD Request # 3 \| Timestamp of first Intraday data file record written: 2022-05-12 21:56:14.189000 \| 2022-06-14 08:25:40.199 Socket (2) \| CloseSocket call. \| 2022-06-14 08:25:53.150 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:53.150 Historical data download thread signaled to stop. \| 2022-06-14 08:25:53.150 HD Request # 3 \| Received 6431296 Intraday data records from 2022-05-12 21:56:12.362000 to 2022-06-14 08:25:50.699000 (32.4 days) and wrote 6431295 records for US30 \| 2022-06-14 08:25:53.151 HD Request # 3 \| Completion time: 14s \| 2022-06-14 08:25:53.151 HD Request # 3 \| Intraday data download complete for US30. Unique request ID: 3 \| 2022-06-14 08:25:53.151 Removing historical data download ID 3. \| 2022-06-14 08:25:53.151 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2022-06-14 08:25:53.151 Triggering next historical data download in queue. \| 2022-06-14 08:25:53.151 Historical data for US30 is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2022-06-14 08:25:53.151 HD Request # 4 \| Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm \| 2022-06-14 08:25:53.151 HD Request # 4 \| Download start date-time: 2022-05-12 21:55:59.000000. File last date-time: 2022-05-12 21:55:59.613000 \| 2022-06-14 08:25:53.151 HD Request # 4 \| Using server: ds4.sierracharts.com port 10149 \| 2022-06-14 08:25:53.151 Socket (3) \| Creating socket. \| 2022-06-14 08:25:53.151 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:53.152 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2022-06-14 08:25:53.152 Socket (2) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:53.191 Socket (2) \| Closed. \| 2022-06-14 08:25:53.191 HD Request # 4 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:53.251 HD Request # 4 \| Sending historical data logon request message. \| 2022-06-14 08:25:53.251 HD Request # 4 \| Requesting Intraday data. Start date-time: 2022-05-12 21:55:59. Record interval: 0. Symbol: USOil \| 2022-06-14 08:25:53.290 HD Request # 4 \| Decompressing data. \| 2022-06-14 08:25:53.336 HD Request # 4 \| Receiving Intraday data for USOil starting at 2022-05-12 21:55:59.426000 \| 2022-06-14 08:25:53.466 HD Request # 4 \| Timestamp of first Intraday data file record written: 2022-05-12 21:56:15.086000 \| 2022-06-14 08:25:53.666 Socket (3) \| CloseSocket call. \| 2022-06-14 08:25:59.082 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:59.082 Historical data download thread signaled to stop. \| 2022-06-14 08:25:59.082 HD Request # 4 \| Received 3015511 Intraday data records from 2022-05-12 21:55:59.426000 to 2022-06-14 08:25:56.182000 (32.4 days) and wrote 3015506 records for USOil \| 2022-06-14 08:25:59.083 HD Request # 4 \| Completion time: 6s \| 2022-06-14 08:25:59.083 HD Request # 4 \| Intraday data download complete for USOil. Unique request ID: 4 \| 2022-06-14 08:25:59.083 Removing historical data download ID 4. \| 2022-06-14 08:25:59.083 HD Request # 4 \| Enabling Intraday chart updating for symbol. \| 2022-06-14 08:25:59.083 Triggering next historical data download in queue. \| 2022-06-14 08:25:59.083 Historical data for USOil is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2022-06-14 08:25:59.083 HD Request # 5 \| Downloading Historical Daily chart data for SPX500. Starting date: 2022-05-10. Service: fxcm \| 2022-06-14 08:25:59.084 HD Request # 5 \| Using server: ds12.sierracharts.com port 10150 \| 2022-06-14 08:25:59.084 Socket (2) \| Creating socket. \| 2022-06-14 08:25:59.084 Socket (2) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:59.084 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2022-06-14 08:25:59.084 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:59.122 Socket (3) \| Closed. \| 2022-06-14 08:25:59.122 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:59.196 HD Request # 5 \| Sending historical data logon request message. \| 2022-06-14 08:25:59.196 HD Request # 5 \| Requesting historical Daily data starting at 2022-05-10. \| 2022-06-14 08:25:59.766 HD Request # 5 \| Decompressing data. \| 2022-06-14 08:25:59.807 HD Request # 5 \| Receiving historical Daily data for SPX500 starting at 2022-05-10 \| 2022-06-14 08:25:59.834 HD Request # 5 \| Writing historical Daily data to the file SPX500.dly \| 2022-06-14 08:25:59.834 Socket (2) \| CloseSocket call. \| 2022-06-14 08:25:59.862 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:25:59.862 Historical data download thread signaled to stop. \| 2022-06-14 08:25:59.862 HD Request # 5 \| Received 26 Daily data records from 2022-05-10 00:00:00 to 2022-06-14 00:00:00 (36.0 days) and wrote 26 records for SPX500 \| 2022-06-14 08:25:59.862 HD Request # 5 \| Completion time: 0s \| 2022-06-14 08:25:59.862 HD Request # 5 \| Daily data download complete for SPX500. Unique request ID: 5 \| 2022-06-14 08:25:59.862 Removing historical data download ID 5. \| 2022-06-14 08:25:59.862 Triggering next historical data download in queue. \| 2022-06-14 08:25:59.862 HD Request # 6 \| Downloading Historical Daily chart data for EURUSD. Starting date: 2022-05-10. Service: fxcm \| 2022-06-14 08:25:59.863 HD Request # 6 \| Using server: ds4.sierracharts.com port 10149 \| 2022-06-14 08:25:59.863 Socket (3) \| Creating socket. \| 2022-06-14 08:25:59.863 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-14 08:25:59.863 Socket (3) \| Connecting to IP: 192.81.56.146. \| 2022-06-14 08:25:59.863 Socket (2) \| Socket gracefully closed by remote side. \| 2022-06-14 08:25:59.901 Socket (2) \| Closed. \| 2022-06-14 08:25:59.901 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:25:59.958 HD Request # 6 \| Sending historical data logon request message. \| 2022-06-14 08:25:59.958 HD Request # 6 \| Requesting historical Daily data starting at 2022-05-10. \| 2022-06-14 08:25:59.997 HD Request # 6 \| Decompressing data. \| 2022-06-14 08:26:00.038 HD Request # 6 \| Receiving historical Daily data for EURUSD starting at 2022-05-10 \| 2022-06-14 08:26:00.047 HD Request # 6 \| Writing historical Daily data to the file EURUSD.dly \| 2022-06-14 08:26:00.047 Socket (3) \| CloseSocket call. \| 2022-06-14 08:26:00.074 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:26:00.074 Historical data download thread signaled to stop. \| 2022-06-14 08:26:00.074 HD Request # 6 \| Received 26 Daily data records from 2022-05-10 00:00:00 to 2022-06-14 00:00:00 (36.0 days) and wrote 26 records for EURUSD \| 2022-06-14 08:26:00.074 HD Request # 6 \| Completion time: 1s \| 2022-06-14 08:26:00.074 HD Request # 6 \| Daily data download complete for EURUSD. Unique request ID: 6 \| 2022-06-14 08:26:00.074 Removing historical data download ID 6. \| 2022-06-14 08:26:00.074 Triggering next historical data download in queue. \| 2022-06-14 08:26:00.074 HD Request # 7 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2022-06-14 08:26:00.074 HD Request # 7 \| Download start date-time: 2022-05-12 21:56:12.000000. File last date-time: 2022-05-12 21:56:12.617000 \| 2022-06-14 08:26:00.075 HD Request # 7 \| Using server: ds12.sierracharts.com port 10150 \| 2022-06-14 08:26:00.075 Socket (2) \| Creating socket. \| 2022-06-14 08:26:00.075 Socket (2) \| New receive buffer size: 5242880 \| 2022-06-14 08:26:00.075 Socket (2) \| Connecting to IP: 204.15.197.14. \| 2022-06-14 08:26:00.075 SPX500[M] Daily #6 \| Reloading chart. \| 2022-06-14 08:26:00.103 EURUSD[M] Daily #7 \| Reloading chart. \| 2022-06-14 08:26:00.108 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-14 08:26:00.114 Socket (3) \| Closed. \| 2022-06-14 08:26:00.114 HD Request # 7 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:26:00.181 HD Request # 7 \| Sending historical data logon request message. \| 2022-06-14 08:26:00.181 HD Request # 7 \| Requesting Intraday data. Start date-time: 2022-05-12 21:56:12. Record interval: 0. Symbol: EURUSD \| 2022-06-14 08:26:00.220 HD Request # 7 \| Decompressing data. \| 2022-06-14 08:26:00.265 HD Request # 7 \| Receiving Intraday data for EURUSD starting at 2022-05-12 21:56:12.344000 \| 2022-06-14 08:26:00.406 HD Request # 7 \| Timestamp of first Intraday data file record written: 2022-05-12 21:56:13.854000 \| 2022-06-14 08:26:00.605 Socket (2) \| CloseSocket call. \| 2022-06-14 08:26:10.156 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:26:10.156 Historical data download thread signaled to stop. \| 2022-06-14 08:26:10.156 HD Request # 7 \| Received 5953976 Intraday data records from 2022-05-12 21:56:12.344000 to 2022-06-14 08:26:06.899000 (32.4 days) and wrote 5953971 records for EURUSD \| 2022-06-14 08:26:10.157 HD Request # 7 \| Completion time: 10s \| 2022-06-14 08:26:10.157 HD Request # 7 \| Intraday data download complete for EURUSD. Unique request ID: 7 \| 2022-06-14 08:26:10.157 Removing historical data download ID 7. \| 2022-06-14 08:26:10.157 HD Request # 7 \| Enabling Intraday chart updating for symbol. \| 2022-06-14 08:26:10.157 Triggering next historical data download in queue. \| 2022-06-14 08:26:10.157 Historical data for EURUSD is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2022-06-14 08:26:10.157 HD Request # 8 \| Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data \| 2022-06-14 08:26:10.157 HD Request # 8 \| Download start date-time: 2022-05-12 19:59:59.000000. File last date-time: 2022-05-12 19:59:59.410000 \| 2022-06-14 08:26:10.157 HD Request # 8 \| Using server: ds25.sierracharts.com port 10149 \| 2022-06-14 08:26:10.157 Socket (2) \| Socket gracefully closed by remote side. \| 2022-06-14 08:26:10.204 Socket (2) \| Closed. \| 2022-06-14 08:26:10.204 Socket (3) \| Creating socket. \| 2022-06-14 08:26:10.225 Socket (3) \| New receive buffer size: 5242880 \| 2022-06-14 08:26:10.225 Socket (3) \| Connecting to IP: 38.65.8.115. \| 2022-06-14 08:26:10.225 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2022-06-14 08:26:10.276 HD Request # 8 \| Sending historical data logon request message. \| 2022-06-14 08:26:10.276 HD Request # 8 \| Requesting Intraday data. Start date-time: 2022-05-12 19:59:59. Record interval: 0. Symbol: AAPL-NQTV \| 2022-06-14 08:26:10.731 HD Request # 8 \| Decompressing data. \| 2022-06-14 08:26:10.753 HD Request # 8 \| Receiving Intraday data for AAPL-NQTV starting at 2022-05-12 19:59:59.410000 \| 2022-06-14 08:26:10.838 HD Request # 8 \| Timestamp of first Intraday data file record written: 2022-05-13 04:00:00.809000 \| 2022-06-14 08:26:10.940 CQG WebAPI \| Connecting to server api.cqg.com \| 2022-06-14 08:26:12.564 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2022-06-14 08:26:12.564 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2022-06-14 08:26:12.565 CQG WebSocket socket (2) \| New receive buffer size: 5242880 \| 2022-06-14 08:26:12.565 CQG WebSocket socket (2) \| Connecting to IP: 208.48.16.35. \| 2022-06-14 08:26:12.565 CQG WebSocket \| Opening WebSocket. \| 2022-06-14 08:26:12.606 CQG WebSocket \| Sending WebSocket handshake. \| 2022-06-14 08:26:12.606 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2022-06-14 08:26:12.748 CQG WebSocket \| Server header \| Connection: upgrade \| 2022-06-14 08:26:12.748 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: njm2B1hevIzCRnekjVf7GIIdClA= \| 2022-06-14 08:26:12.748 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2022-06-14 08:26:12.748 CQG WebSocket \| Server header \| Upgrade: websocket \| 2022-06-14 08:26:12.748 CQG WebSocket \| Server header \| \| 2022-06-14 08:26:12.748 CQG WebSocket \| Web socket state is now open. \| 2022-06-14 08:26:12.748 CQG WebAPI \| WebSocket connected. \| 2022-06-14 08:26:12.748 CQG WebAPI \| Sending market data logon message. \| 2022-06-14 08:26:12.748 CQG WebAPI \| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. \| 2022-06-14 08:26:12.881 CQG WebSocket socket (2) \| CloseSocket call. \| 2022-06-14 08:26:12.907 CQG WebSocket socket (2) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2022-06-14 08:26:12.907 CQG WebAPI \| Disconnected. \| 2022-06-14 08:26:12.907 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2022-06-14 08:26:12.907 CQG WebSocket \| WebSocket closed. \| 2022-06-14 08:26:12.907 CQG WebAPI \| WebSocket closed. \| 2022-06-14 08:26:12.907 CQG WebSocket socket (2) \| Write has completed. Shutdown being performed. \| 2022-06-14 08:26:12.949 CQG WebSocket socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:26:12.950 Socket (3) \| CloseSocket call. \| 2022-06-14 08:26:15.289 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:26:15.289 Historical data download thread signaled to stop. \| 2022-06-14 08:26:15.289 HD Request # 8 \| Received 2843443 Intraday data records from 2022-05-12 19:59:59.410000 to 2022-06-14 08:10:34.288000 (32.5 days) and wrote 2843442 records for AAPL-NQTV \| 2022-06-14 08:26:15.289 HD Request # 8 \| Completion time: 5s \| 2022-06-14 08:26:15.290 HD Request # 8 \| Intraday data download complete for AAPL-NQTV. Unique request ID: 8 \| 2022-06-14 08:26:15.290 Removing historical data download ID 8. \| 2022-06-14 08:26:15.290 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2022-06-14 08:26:15.290 Triggering next historical data download in queue. \| 2022-06-14 08:26:15.290 Historical data for AAPL-NQTV is delayed because connection to main data feed is not present. Current data will be received upon connection. \| 2022-06-14 08:26:15.290 No download requests in the queue to start downloads for. \| 2022-06-14 08:26:15.290 Socket (3) \| Socket gracefully closed by remote side. \| 2022-06-14 08:26:15.314 Socket (3) \| Closed. \| 2022-06-14 08:26:15.314 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2022-06-14 08:27:32.491 CQG WebSocket socket (1) \| Closed. \| 2022-06-14 08:27:32.491 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2022-06-14 08:28:02.503 CQG WebSocket socket (2) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2022-06-14 08:28:32.516 CQG WebSocket socket (2) \| Closed. \| 2022-06-14 08:28:32.516 CQG WebSocket socket (2) \| Deleting network socket now after delay. \| 2022-06-14 08:29:02.525 CQG WebAPI \| Connecting to server api.cqg.com \| 2022-06-14 08:29:27.411 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2022-06-14 08:29:27.411 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2022-06-14 08:29:27.411 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2022-06-14 08:29:27.411 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2022-06-14 08:29:27.411 CQG WebSocket \| Opening WebSocket. \| 2022-06-14 08:29:27.448 CQG WebSocket \| Sending WebSocket handshake. \| 2022-06-14 08:29:27.448 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2022-06-14 08:29:27.579 CQG WebSocket \| Server header \| Connection: upgrade \| 2022-06-14 08:29:27.579 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: nKYmps5ju0PEezUWpZGCsHHXZck= \| 2022-06-14 08:29:27.579 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2022-06-14 08:29:27.579 CQG WebSocket \| Server header \| Upgrade: websocket \| 2022-06-14 08:29:27.579 CQG WebSocket \| Server header \| \| 2022-06-14 08:29:27.579 CQG WebSocket \| Web socket state is now open. \| 2022-06-14 08:29:27.579 CQG WebAPI \| WebSocket connected. \| 2022-06-14 08:29:27.579 CQG WebAPI \| Sending market data logon message. \| 2022-06-14 08:29:27.579 CQG WebAPI \| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. \| 2022-06-14 08:29:27.718 CQG WebSocket socket (1) \| CloseSocket call. \| 2022-06-14 08:29:27.744 CQG WebAPI \| Disconnected. \| 2022-06-14 08:29:27.744 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2022-06-14 08:29:27.744 CQG WebSocket \| WebSocket closed. \| 2022-06-14 08:29:27.744 CQG WebAPI \| WebSocket closed. \| 2022-06-14 08:29:27.744 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2022-06-14 08:29:27.744 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2022-06-14 08:29:27.782 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-06-14 08:29:27.782 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2022-06-14 08:31:32.568 CQG WebSocket socket (1) \| Closed. \| 2022-06-14 08:31:32.568 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2022-06-14 08:32:02.581

[2022-06-14 12:56:13] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to 8 here: https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#CommonErrorMessage_TraderIsNotEnabledToUseSierraChartData This is the relevant message: CQG WebAPI \| Logon unsuccessful. Server message: Trader is not enabled to use SierraChartData - SierraChart. Contact your FCM. \| 2022-06-14 08:29:27.718 ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-06-14 12:56:34

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