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Direct MessagesDate/Time: Tue, 23 Apr 2024 07:31:40 +0000
cant log in
View Count: 394
| [2022-06-13 10:15:07] |
| User531621 - Posts: 75 |
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Hello. I switched from CQG to Rithmic, input the new credentials in the data/trade under file, using same Rithmic user name and password in the trading username and market data username spots, and i am not getting connected... Please advise.. thank you!
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| [2022-06-13 14:40:16] |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-13 20:07:19] |
| User531621 - Posts: 75 |
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Thank you but i still cant log in. I am using the new rithmic credentials in the data/trade settings under trading username.pass and also market data username,pass. Still need help connecting. Thank you! |
| [2022-06-13 20:33:39] |
| John - SC Support - Posts: 31027 |
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What is the error you are receiving. Either give us a screenshot of a notice you are getting, or copy and paste the relevant information from your Message Log into this post.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 19:08:07] |
| User531621 - Posts: 75 |
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Hello, havent heard back and i still need help to connecting. See attached for screenshot. thank you
Date Time Of Last Edit: 2022-06-14 19:08:46
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 Screenshot 2022-06-14 120432.png / V - Attached On 2022-06-14 19:05:09 UTC - Size: 141.19 KB - 84 views |
| [2022-06-14 19:23:15] |
| John - SC Support - Posts: 31027 |
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The main thing is that you do not have a "Server" selected. Select a server by clicking to the right of the entry labeled "Server (List)". You will get a dropdown menu with a list of Rithmic servers to choose from.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-14 21:00:25] |
| User531621 - Posts: 75 |
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That worked! Thank you so much
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