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Date/Time: Sat, 02 Jul 2022 21:29:33 +0000



Real Time Data

View Count: 312

[2022-06-22 14:13:31]
Sierra Chart Engineering - Posts: 103558
User called and problem sorted out. We disabled the use of custom symbol settings.

Sometime later this evening after the markets close, we would like you to exit from Sierra Chart and Delete this file:
C:\SierraChart\SymbolSettings\CustomSymbolSettings.scdataallservices.xml

This will eliminate the possibility of any future issues.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-22 14:19:08]
Kellie Lacey - Posts: 22
sure thanks so much for your help, please let me know where I will find that file? thanks
[2022-06-23 17:38:24]
Kellie Lacey - Posts: 22
Hi, I am sorry to bother you again but I found the file and deleted it and all ok today except the Daily chart isn't updating yet all the others are, can someone please help me with this many thanks
[2022-06-23 18:46:39]
John - SC Support - Posts: 17114
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-24 07:41:34]
Kellie Lacey - Posts: 22
Software version: 2394 64-bit | 2022-06-24 03:40:07.035
Primary Thread ID: 32228 | 2022-06-24 03:40:07.035
Usage end date: 2022-09-01 | 2022-06-24 03:40:07.035
Enabled for: Advanced Features 2. | 2022-06-24 03:40:07.035
Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 03:40:07.035
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 03:40:07.035
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 03:40:07.035
Enabled for exchange2: fairx_exchange.data | 2022-06-24 03:40:07.035
Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-24 03:40:07.035
Current selected Data/Trading service: SC Data - All Services | 2022-06-24 03:40:07.035
Custom symbol settings values: disabled | 2022-06-24 03:40:07.035
Chart Update Interval: 500 | 2022-06-24 03:40:07.035
Intraday Data Storage Time Unit: 0 | 2022-06-24 03:40:07.035
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 03:40:07.035
2022-06-24 07:40:07 Local computer time in UTC | 2022-06-24 03:40:07.035
2022-06-24 03:40:07 Local computer time in SC Time Zone | 2022-06-24 03:40:07.035
2022-06-23 07:45:29 Server time in UTC | 2022-06-24 03:40:07.035
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 03:40:07.035
Program path: C:\SierraChart\ | 2022-06-24 03:40:07.035
Data Files path: C:\SierraChart\Data\ | 2022-06-24 03:40:07.035
OS Version Number: 10.0 | 2022-06-24 03:40:07.036
Locale Setting: C | 2022-06-24 03:40:07.036
DLLs: UserContributedStudies_64.dll | 2022-06-24 03:40:07.036
Allowed protected custom studies: | 2022-06-24 03:40:07.036
Crash reporter started: true | 2022-06-24 03:40:07.036
[2022-06-24 08:32:52]
Sierra Chart Engineering - Posts: 103558
We need you to go through all of the steps again in post #28 and be sure to follow this step:

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-24 08:33:01
[2022-06-24 08:51:24]
Kellie Lacey - Posts: 22
Hi ok that's fine but how do I find post 28, I can't see it thanks
[2022-06-24 10:21:45]
Kellie Lacey - Posts: 22
Software version: 2394 64-bit | 2022-06-24 06:20:52.949
Primary Thread ID: 32228 | 2022-06-24 06:20:52.949
Usage end date: 2022-09-01 | 2022-06-24 06:20:52.949
Enabled for: Advanced Features 2. | 2022-06-24 06:20:52.949
Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 06:20:52.949
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 06:20:52.949
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 06:20:52.949
Enabled for exchange2: fairx_exchange.data | 2022-06-24 06:20:52.949
Allow Support for Sierra Chart Data Feeds is disabled. | 2022-06-24 06:20:52.949
Current selected Data/Trading service: SC Data - All Services | 2022-06-24 06:20:52.949
Custom symbol settings values: disabled | 2022-06-24 06:20:52.949
Chart Update Interval: 500 | 2022-06-24 06:20:52.949
Intraday Data Storage Time Unit: 0 | 2022-06-24 06:20:52.949
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 06:20:52.950
2022-06-24 10:20:52 Local computer time in UTC | 2022-06-24 06:20:52.950
2022-06-24 06:20:52 Local computer time in SC Time Zone | 2022-06-24 06:20:52.950
2022-06-23 07:45:29 Server time in UTC | 2022-06-24 06:20:52.950
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 06:20:52.950
Program path: C:\SierraChart\ | 2022-06-24 06:20:52.950
Data Files path: C:\SierraChart\Data\ | 2022-06-24 06:20:52.950
OS Version Number: 10.0 | 2022-06-24 06:20:52.953
Locale Setting: C | 2022-06-24 06:20:52.953
DLLs: UserContributedStudies_64.dll | 2022-06-24 06:20:52.953
Allowed protected custom studies: | 2022-06-24 06:20:52.953
Crash reporter started: true | 2022-06-24 06:20:52.953

ESU22-CME is the symbol
[2022-06-24 13:45:58]
John - SC Support - Posts: 17114
Please change the setting for Global Settings >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to Yes.

Then select File >> Disconnect followed by File >> Connect to Data Feed.

Let us know if this resolves your problem.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-24 13:55:51]
Kellie Lacey - Posts: 22
Hi, I did that and the Daily chart is still not updating?
[2022-06-24 14:19:54]
John - SC Support - Posts: 17114
Then we need to see your Message Log again. But we need for you to follow the directions explicitly, specifically the part where it asks you to open a chart. We need you to open the chartbook that has the chart in it for which you are having the issue and then follow through the rest of the instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-24 14:24:58]
Kellie Lacey - Posts: 22
Ok, I have explicitly followed these instructions, the symbol is ESU22-CME, message log pasted as instructed below...it's only the Daily chart that is not updating


Software version: 2394 64-bit | 2022-06-24 10:22:21.191
Primary Thread ID: 32228 | 2022-06-24 10:22:21.191
Usage end date: 2022-09-01 | 2022-06-24 10:22:21.191
Enabled for: Advanced Features 2. | 2022-06-24 10:22:21.191
Enabled for: Sierra Chart Historical Data Service. | 2022-06-24 10:22:21.191
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-06-24 10:22:21.191
Enabled for: Delayed Denali Exchange Data Feed. | 2022-06-24 10:22:21.191
Enabled for exchange2: fairx_exchange.data | 2022-06-24 10:22:21.191
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-06-24 10:22:21.191
Current selected Data/Trading service: SC Data - All Services | 2022-06-24 10:22:21.191
Custom symbol settings values: disabled | 2022-06-24 10:22:21.191
Chart Update Interval: 500 | 2022-06-24 10:22:21.191
Intraday Data Storage Time Unit: 0 | 2022-06-24 10:22:21.191
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-06-24 10:22:21.191
2022-06-24 14:22:21 Local computer time in UTC | 2022-06-24 10:22:21.191
2022-06-24 10:22:21 Local computer time in SC Time Zone | 2022-06-24 10:22:21.191
2022-06-23 07:45:29 Server time in UTC | 2022-06-24 10:22:21.191
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-06-24 10:22:21.191
Program path: C:\SierraChart\ | 2022-06-24 10:22:21.191
Data Files path: C:\SierraChart\Data\ | 2022-06-24 10:22:21.191
OS Version Number: 10.0 | 2022-06-24 10:22:21.193
Locale Setting: C | 2022-06-24 10:22:21.193
DLLs: UserContributedStudies_64.dll | 2022-06-24 10:22:21.196
Allowed protected custom studies: | 2022-06-24 10:22:21.196
Crash reporter started: true | 2022-06-24 10:22:21.196

File >> Disconnect selected. | 2022-06-24 10:22:43.286
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-06-24 10:22:43.458
DTC Client socket (2) | CloseSocket call. | 2022-06-24 10:22:43.459
SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-06-24 10:22:43.459
SC Data - All Services | Disconnected. | 2022-06-24 10:22:43.459
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-06-24 10:22:43.459

SC Data - All Services | Connected to server complete. | 2022-06-24 10:22:51.079
Triggering next historical data download in queue. | 2022-06-24 10:22:51.079
Triggering next historical data download in queue. | 2022-06-24 10:22:51.079
Triggering next historical data download in queue. | 2022-06-24 10:22:51.079
Triggering next historical data download in queue. | 2022-06-24 10:22:51.079
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2022-06-24 10:22:51.080
No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.258
No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.258
No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.259
No download requests in the queue to start downloads for. | 2022-06-24 10:22:51.259
Mapping ESU22-CME to ESU22. Service code: cme | 2022-06-24 10:22:51.261
Using symbol data fast lookup vector | 2022-06-24 10:22:51.261
SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESU22-CME (ESU22). ID: 1 Service code: cme | 2022-06-24 10:22:51.261
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10043 | 2022-06-24 10:22:51.261
SC DTC Delayed Exchange Data | Requesting security definition data for: ESU22-CME (ESU22). ID: 1 | 2022-06-24 10:22:51.261
Added historical Intraday data request for ESU22-CME to the queue. | 2022-06-24 10:22:51.261
Intraday data recording state for symbol ESU22-CME is set to download 'Pending'. | 2022-06-24 10:22:51.261
Triggering next historical data download in queue. | 2022-06-24 10:22:51.261
Delaying start of download for ESU22-CME. | 2022-06-24 10:22:51.264
DTC Client socket (1) | Creating socket. | 2022-06-24 10:22:51.340
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-06-24 10:22:51.340
DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2022-06-24 10:22:51.340
SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-06-24 10:22:51.438
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-06-24 10:22:51.438
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-06-24 10:22:51.438
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-06-24 10:22:51.557
SC DTC Delayed Exchange Data | Sending logon request message. | 2022-06-24 10:22:51.557
SC DTC Delayed Exchange Data | Received logon response. | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Successfully connected. | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Trading is not supported. | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESU22-CME -> ESU22 | 2022-06-24 10:22:52.278
SC DTC Delayed Exchange Data | Received security definition for symbol ESU22-CME | 2022-06-24 10:22:52.474
HD Request # 8 | Downloading Intraday chart data for ESU22-CME to the file ESU22-CME.scid. Service: cme | 2022-06-24 10:22:57.207
HD Request # 8 | Download start date-time: 2022-06-24 10:12:32.000000. File last date-time: 2022-06-24 10:12:32.079001 | 2022-06-24 10:22:57.208
HD Request # 8 | Using server: ds23.sierracharts.com port 10150 | 2022-06-24 10:22:57.208
Socket (3) | Creating socket. | 2022-06-24 10:22:57.208
Socket (3) | New receive buffer size: 5242880 | 2022-06-24 10:22:57.208
Socket (3) | Connecting to IP: 216.1.90.130. | 2022-06-24 10:22:57.208
HD Request # 8 | Setting DTC encoding to Binary VLS | 2022-06-24 10:22:57.445
HD Request # 8 | Sending historical data logon request message. | 2022-06-24 10:22:57.445
HD Request # 8 | Requesting Intraday data. Start date-time: 2022-06-24 10:12:32. Record interval: 0. Symbol: ESU22 | 2022-06-24 10:22:58.057
HD Request # 8 | Decompressing data. | 2022-06-24 10:22:58.165
HD Request # 8 | Receiving Intraday data for ESU22-CME starting at 2022-06-24 10:12:32.079000 | 2022-06-24 10:22:58.263
Socket (3) | CloseSocket call. | 2022-06-24 10:22:58.265
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-06-24 10:22:58.265
Historical data download thread signaled to stop. | 2022-06-24 10:22:58.265
HD Request # 8 | Timestamp of first Intraday data file record written: 2022-06-24 10:12:32.145000. | 2022-06-24 10:22:58.265
HD Request # 8 | Received 1435 Intraday data records from 2022-06-24 10:12:32.079000 to 2022-06-24 10:12:56.943002 (24.9 seconds) and wrote 1433 records for ESU22-CME | 2022-06-24 10:22:58.265
HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2022-06-24 14:12:56.943002 | 2022-06-24 10:22:58.266
HD Request # 8 | Completion time: 1s. | 2022-06-24 10:22:58.266
HD Request # 8 | Intraday data download complete for ESU22-CME. Unique request ID: 8 | 2022-06-24 10:22:58.266
Removing historical data download ID 8. | 2022-06-24 10:22:58.266
Real-time Intraday chart data file updates started for ESU22-CME | 2022-06-24 10:22:58.266
Intraday chart data file opened for ESU22-CME | 2022-06-24 10:22:58.266
HD Request # 8 | Enabling Intraday chart updating for symbol. | 2022-06-24 10:22:58.266

Triggering next historical data download in queue. | 2022-06-24 10:22:58.266
No download requests in the queue to start downloads for. | 2022-06-24 10:22:58.266
Opened cached Intraday file: C:\SierraChart\Data\ESU22-CME.scid. Thread ID: 21640 | 2022-06-24 10:22:58.310
Socket (3) | Socket gracefully closed by remote side. | 2022-06-24 10:22:58.362
Socket (3) | Closed. | 2022-06-24 10:22:58.362
[2022-06-24 14:28:41]
John - SC Support - Posts: 17114
Can you please give us a screenshot of your daily chart that is not updating. Refer to the instructions for a screenshot here:
https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-24 14:42:28]
Kellie Lacey - Posts: 22
https://www.sierrachart.com/image.php?Image=1656081719331.png
[2022-06-24 15:42:42]
Sierra Chart Engineering - Posts: 103558
One thing that we noticed in the chart is that it is not scrolled to the end. Select Chart >> Goto End of Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-24 15:42:53
[2022-06-24 15:51:39]
Kellie Lacey - Posts: 22
oh blimey it's ok now I've done that! thank you so much for your help, sorry if I'm driving you bonkers but this is all new to me...thanks again

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