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Date/Time: Sat, 27 Apr 2024 02:57:46 +0000

How to Post a Message for Support

Which subscription do I need

View Count: 490

[2022-06-07 02:52:26] #1 [Go To First Post]
dnemesek - Posts: 4
Hello, New user here. Right now I would like to use Sierra Chart for realtime charting of equities using the TPO profile chart and volume by price studies. That's it. I do not need to connect to my broker/exchange or anything like that. I signed up for service package 11, thinking that it would allow me to see equity (SPY, QQQ, AAPL, etc..) in real time with no delays. That didn't seem to do the trick. I then signed up for the Nasdaq data feed (an additional 16 dollars). I do not even know if this is necessary since reading the details on service package 11 it seemed to indicate that realtime equity data was a part of that package. 1) Is Service Package 11 the right package for my needs? 2) Is it necessary for me to pay the additional 16 dollars for the Nasdaq data feed? 3) Why I am not able to chart equity data in real time? Thanks, Dan

[2022-06-07 14:22:48] #2 [Go To First Post]
John - SC Support - Posts: 31159
1. Yes, Service Package 11 is required for the TPO profiles. 2. Yes, you need to pay for the real-time data. 3. Since you have the NASDAQ data, you should be getting the data in real-time. Just keep in mind that you need to add a suffix of "-NQTV" to the symbol in order to tell our system that you want the data from our NASDAQ TotalView data feed. For example, for IBM, you would need to enter IBM-NQTV. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-13 16:59:13] #3 [Go To First Post]
calebcash0 - Posts: 6
how do find package 11 so i can buy the real time data?

[2022-06-13 17:47:43] #4 [Go To First Post]
John - SC Support - Posts: 31159
Follow these instructions to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-14 12:02:06] #5 [Go To First Post]
calebcash0 - Posts: 6
it says i have package 11 active but when i go on the app the data for spy-nqtv is still delayed

[2022-06-14 14:50:42] #6 [Go To First Post]
John - SC Support - Posts: 31159
Yes, you have Package 11, but you do not have the NASDAQ TotalView exchange active. Follow the instructions at the following link to get the data setup: Denali Exchange Data Feed: Setup Instructions: All Other Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-22 05:33:06] #7 [Go To First Post]
calebcash0 - Posts: 6
i have connected sierra chart with interactive brokers and in the instruction sit says "If you will be using the Denali Exchange Data Feed integrated with the Trading service you will be using Sierra Chart with, follow the Integration with Trading Service Instructions." so do i need to get the data from interactive brokers? when i connect to sc on the global settings the data i snot delayed but when i connect to interactive brokers the data is delayed

[2022-06-22 10:56:50] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If you want to be using the Denali Exchange Data Feed with Interactive Brokers, then you need to activate the exchanges you require. You do not currently have any exchanges active. You can activate exchanges from this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliNASDAQ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-06-22 13:17:51] #9 [Go To First Post]
calebcash0 - Posts: 6
I am not apart of a clearing firm or have a trading number and it says i will be liable to cme profeesinal fees if i leave thoes boxes blank, how much are those fees?

[2022-06-22 14:12:52] #10 [Go To First Post]
calebcash0 - Posts: 6
so do i have to pay an extra 122 a month for the cme data?

[2022-06-22 15:15:06] #11 [Go To First Post]
SC Support - Posts: 1795
Spoke to calebcash0, helped with questions about Real-time Data Exchange Fees

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