Support Board
Date/Time: Thu, 12 Jun 2025 08:22:09 +0000
Asking for order confirmation although disabled in setting
View Count: 1246
| [2022-05-27 13:54:08] |
| User447599 - Posts: 11 |
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Hi all, I do not know why but although I have disabled order confirmation for all kind of order in the menue (see attached screenshot) SC is always asking for confirmation when I want to place /flatten an order. I do only have this issue when working with order allocation. As soon as "order allocation " is disabled I am not being asked for confirmations again. Many thanks in advance |
 Screenshot.png / V - Attached On 2022-05-27 13:54:02 UTC - Size: 29.65 KB - 175 views |
| [2022-05-27 15:52:17] |
| John - SC Support - Posts: 40376 |
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When using the Order Allocation for Trade Accounts the confirmations are always going to come up. There is not a way to turn this off.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-29 17:40:28] |
| User139065 - Posts: 24 |
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When using the Order Allocation for Trade Accounts the confirmations are always going to come up. There is not a way to turn this off.
This needs to be allowed to be turned off.If we choose to turn off confirmations, it's because we don't want them. If a disclaimer is needed when we chose that option in order allocation for the first time. Then that's ok. We just don't need an interfering confirmation popup slowing down order entry, or when trying to flatten a trade in these fast-moving markets. |
| [2022-05-31 12:22:31] |
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We will work on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-02 02:07:07] |
| SabikiSensei - Posts: 76 |
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any idea when this will be fixed?
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| [2022-11-07 14:39:40] |
| User370774 - Posts: 25 |
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I still have this Problem. Is a fix still in the works or am I doing something wrong? Thank you in advance! Date Time Of Last Edit: 2022-11-07 14:47:14
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| [2022-11-07 14:56:17] |
| Sierra_Chart Engineering - Posts: 19895 |
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Update Sierra Chart to the latest release. There should be no issue disabling the confirmation. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-07 14:56:35
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| [2022-11-07 15:11:12] |
| User370774 - Posts: 25 |
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I just did last week but I also have more than one install so I might have mixed them up, will update everything and try again. Thank you so much for your fast response! |
| [2022-11-07 15:18:56] |
| User370774 - Posts: 25 |
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I updated everything to 2448 and I'm still getting the confirmation when I flatten. I checked all DOMs and made sure confirmations are off. Let me know if you can think of any other causes please. After RTH I will try to replicate the issue in separate installations see what that brings. |
| [2022-11-07 16:02:18] |
| Sierra_Chart Engineering - Posts: 19895 |
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You need to disable the confirmation for the Flatten operation: Basic Trading and the Trade Window: Main/C >> Menu >> Order Confirmations (chart specific) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-07 16:05:33] |
| User370774 - Posts: 25 |
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OF course that was the first thing I did. For every Trade window I have and checked all accounts in each dropdown.
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| [2022-11-07 19:14:03] |
| Sierra_Chart Engineering - Posts: 19895 |
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Attach for us a screenshot of the confirmation you are seeing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-07 19:14:13
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| [2022-11-07 19:39:23] |
| User370774 - Posts: 25 |
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I switched to sim globally to provoke the message to make a screenshot. It behaves the same outside sim mode though. I even opened a tradewindow for every chart in the chartbook and made sure the confirmations are all unchecked! Maybe something carried over from an old SC build and I need to rebuild my chartbook from scratch. Just did and the moment I switch on the "Enable Order Allocation to Trade Accounts", the problem starts. Statistically the user is the problem and not SC I assume :) so I appreciate the time! Date Time Of Last Edit: 2022-11-07 20:08:19
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| [2022-11-07 20:18:41] |
| Sierra_Chart Engineering - Posts: 19895 |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-07 20:20:52] |
| User370774 - Posts: 25 |
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To be clear I'm on the latest "current version". Not prerelease. LMK if you think that could make a difference.
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| [2022-11-08 20:19:45] |
| User370774 - Posts: 25 |
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The first rebuild yesterday reproduced the problem but it was made from a cleaned up version of the CHT in question. Today I built two more chartbooks also in a different installation and now I can not reproduce the problem. So I dont want to steal more of your time and instead rebuild everything since the problem seems to be in the CHT and not the software version. Thank you so much for trying to help me though! Much appreciated! Regards, WELD Date Time Of Last Edit: 2022-11-08 20:44:58
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| [2022-11-08 21:04:02] |
| Sierra_Chart Engineering - Posts: 19895 |
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We did resolve the problem and put out a new version already.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-08 21:22:00] |
| User370774 - Posts: 25 |
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Oh haha maybe that was it then because I did update the install today before the two CHTs that didn't reproduce the problem anymore. Thank you! You guys rock! |
| [2022-11-09 03:07:55] |
| Ticks - Posts: 206 |
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We did resolve the problem and put out a new version already.
Change log needs to be brought up to date. https://www.sierrachart.com/index.php?page=doc/Whats_New.php |
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