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Date/Time: Wed, 29 Jun 2022 01:11:54 +0000

Error - Time & Sales Filtering Ignored

View Count: 105

[2022-05-25 18:21:11]
SavantTrader - Posts: 73
Dear Support - The tape (time and sales) is not respecting filter rules; please fix or explain.

In the attached sample from today's RTH, you can see at least two problems:

1) Random orders with volume quantity 1 show on the tape, despite volume filtering of v>=5 and consolidated filtering of v>=40

2) Some of the volume quantity 1 orders are highlighted, despite the v>=80 highlighting rule.

Please assist with resolving this issue - thank you in advance.
imageCapture.PNG / V - Attached On 2022-05-25 18:21:02 UTC - Size: 164.4 KB - 28 views
[2022-05-26 03:41:49]
Sierra Chart Engineering - Posts: 103496
We need to get that chart associated with that Time and Sales window, following these instructions:
Support Board Posting Information: Providing Chartbook with Only a Single Chart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-26 19:46:01]
SavantTrader - Posts: 73
Dear Support - Attached please find the stripped chartbook, and a snip of the T&S settings.

As you can see, the filtering is quasi-working... some vol=1 trades are showing randomly (where none should), making this more baffling. It works, randomly.

Thanks again.
Date Time Of Last Edit: 2022-05-26 19:47:31
imageCapture.PNG / V - Attached On 2022-05-26 19:45:31 UTC - Size: 129.69 KB - 23 views
Private File
[2022-05-31 19:11:01]
SavantTrader - Posts: 73
Dear Support - Having volume filter rules ignored makes it very difficult to trade using the tape...

Is there a way of knowing if someone is looking into this problem?

I apologize for the redundancy... since there is no "ticket #" or update system, I can't really tell if an issue is being actively pursued once the requisite information is provided to you.

Thank you.
imageCapture.PNG / V - Attached On 2022-05-31 19:10:55 UTC - Size: 66.38 KB - 18 views

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