Support Board
Date/Time: Sat, 12 Jul 2025 07:00:33 +0000
Cant Log On
View Count: 482
| [2022-05-23 16:33:27] |
| User350433 - Posts: 6 |
|
Hello, Ive been connecting to Sierra Charts with a CQG data feed thru my Ninja Trader brokerage account for over a year now but as of today the connection has failed. My account with Sierra is current..and so I am unclear on what has changed and how to remedy this so I can be connected with Sierra Charts. Please advise. Thank you. |
| [2022-05-23 17:00:30] |
| John - SC Support - Posts: 40857 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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