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Date/Time: Tue, 30 May 2023 08:41:57 +0000

Cant Log On

View Count: 167

[2022-05-23 16:33:27]
User350433 - Posts: 6
Ive been connecting to Sierra Charts with a CQG data feed thru my Ninja Trader brokerage account for over a year now but as of today the connection has failed. My account with Sierra is current..and so I am unclear on what has changed and how to remedy this so I can be connected with Sierra Charts.
Please advise. Thank you.
[2022-05-23 17:00:30]
John - SC Support - Posts: 24473
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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