Support Board
Date/Time: Fri, 20 Jun 2025 18:08:28 +0000
Not able to cancel pending trade orders
View Count: 499
| [2022-05-23 15:27:11] |
| User634501 - Posts: 14 |
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Hello, it's for two days that I have some pending orders that I'm not able to cancel. I'm using Rithmic as data/trade service provider. I copy my log below. TradeActivity files query time: 0.097011 seconds. Entries: 0. Current queries: 2 | 2022-05-23 08:25:13.897 TradeActivity files query time: 0.001870 seconds. Entries: 12. Current queries: 2 | 2022-05-23 08:25:13.899 TradeActivity files query time: 0.010816 seconds. Entries: 0. Current queries: 1 | 2022-05-23 08:25:21.100 TradeActivity files query time: 0.009795 seconds. Entries: 0. Current queries: 1 | 2022-05-23 08:25:22.012 Rithmic Direct - DTC | Requesting trade accounts from server. | 2022-05-23 08:25:22.384 Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: ssaec3407tcp25d19317. | 2022-05-23 08:25:22.528 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: ssaec3407tcp25d19317. | 2022-05-23 08:25:22.528 Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: ssaec3407_sim. | 2022-05-23 08:25:22.528 Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: ssaec3407_sim. | 2022-05-23 08:25:22.528 Rithmic Direct - DTC | Received 2 accounts from service. | 2022-05-23 08:25:22.528 TradeActivity files query time: 0.001156 seconds. Entries: 0. Current queries: 4 | 2022-05-23 08:25:22.530 Rithmic Direct - DTC | Requesting historical order fills for account ssaec3407tcp25d19317. Start Date-Time UTC: 2022-05-20 14:23:05 | 2022-05-23 08:25:22.530 TradeActivity files query time: 0.013587 seconds. Entries: 0. Current queries: 3 | 2022-05-23 08:25:22.543 Rithmic Direct - DTC | Requesting historical account balances for account ssaec3407tcp25d19317. Start date-time UTC: 2020-11-11 12:25:22 | 2022-05-23 08:25:22.543 TradeActivity files query time: 0.001321 seconds. Entries: 0. Current queries: 2 | 2022-05-23 08:25:22.545 Rithmic Direct - DTC | Requesting historical order fills for account ssaec3407_sim. Start Date-Time UTC: 2022-05-17 14:34:39 | 2022-05-23 08:25:22.545 TradeActivity files query time: 0.017535 seconds. Entries: 0. Current queries: 1 | 2022-05-23 08:25:22.562 Rithmic Direct - DTC | Requesting historical account balances for account ssaec3407_sim. Start date-time UTC: 2020-11-11 12:25:22 | 2022-05-23 08:25:22.563 Rithmic Direct - DTC | Received 0 order fills for account: ssaec3407tcp25d19317. Inserting the ones that do not exist. | 2022-05-23 08:25:22.642 Rithmic Direct - DTC | Requesting Trade Positions data. | 2022-05-23 08:25:25.465 Rithmic Direct - DTC | Received first Trade Positions report from DTC server. | Symbol: (unset) | TradeAccount: ssaec3407tcp25d19317 | 2022-05-23 08:25:25.589 Rithmic Direct - DTC | Received last Trade Positions report from DTC server. Clearing nonexisting Trade Positions. | Symbol: (unset) | TradeAccount: (unset) | 2022-05-23 08:25:25.589 TradeActivity files query time: 0.006165 seconds. Entries: 5. Current queries: 1 | 2022-05-23 08:25:38.729 TradeActivity files query time: 0.005984 seconds. Entries: 5. Current queries: 1 | 2022-05-23 08:25:52.872 TradeActivity files query time: 0.008063 seconds. Entries: 5. Current queries: 1 | 2022-05-23 08:25:55.791 TradeActivity files query time: 0.012533 seconds. Entries: 5. Current queries: 1 | 2022-05-23 08:25:56.944 TradeActivity files query time: 0.007912 seconds. Entries: 5. Current queries: 1 | 2022-05-23 08:26:04.319 Requesting order status for non-responsive order. Time since last action: 63.4 seconds | Symbol: MNQM2.CME | TradeAccount: ssaec3407tcp25d19317 | InternalOrderID: 2293 | ServiceOrderID: 1348458141 | Current Status: Pending Cancel | 2022-05-23 08:27:23.734 * Requesting order status for non-responsive order. Time since last action: 63.4 seconds | Symbol: MNQM2.CME | TradeAccount: ssaec3407tcp25d19317 | InternalOrderID: 2306 | ServiceOrderID: 1348659912 | Current Status: Pending Cancel | 2022-05-23 08:27:23.734 * TradeActivity files query time: 0.014138 seconds. Entries: 50. Current queries: 1 | 2022-05-23 09:35:21.532 TradeActivity files query time: 0.003483 seconds. Entries: 5. Current queries: 1 | 2022-05-23 09:35:32.116 TradeActivity files query time: 0.008032 seconds. Entries: 50. Current queries: 1 | 2022-05-23 09:42:30.521 Requesting order status for non-responsive order. Time since last action: 60.5 seconds | Symbol: MNQM2.CME | TradeAccount: ssaec3407_sim | InternalOrderID: 2320 | ServiceOrderID: 1350141456 | Current Status: Pending Cancel | 2022-05-23 09:47:13.738 * Requesting order status for non-responsive order. Time since last action: 60.5 seconds | Symbol: MNQM2.CME | TradeAccount: ssaec3407_sim | InternalOrderID: 2323 | ServiceOrderID: 1350141457 | Current Status: Pending Cancel | 2022-05-23 09:47:13.738 * Can you help me please? Many thanks Sirinya |
| [2022-05-24 02:19:27] |
| Sierra_Chart Engineering - Posts: 19966 |
|
This is something we are not able to help with. This is going to be a Rithmic issue. So it is not within our control or understanding. Refer to: Rithmic Trading Platform Service: Rithmic Support Policy One thing we know about is that if the Trade account identifier length is too long you will have a problem with order entry. But the trade accounts we see here do not look too long. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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