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Date/Time: Thu, 07 Jul 2022 16:15:02 +0000



connection failure

View Count: 117

[2022-05-21 23:41:44]
User39675 - Posts: 4
the following comes up when i log on. happened out of the blue...didnt change or do anything but try and log on.

Reading Internal Order ID file. | 2022-05-21 14:58:39.099
Reading Trade Orders file. | 2022-05-21 14:58:39.215
Reading Trade Positions file. | 2022-05-21 14:58:39.215
Reading Account Balance file. | 2022-05-21 14:58:39.215
UDPListener (964). Port 22903 | Listening on UDP port 22903. | 2022-05-21 14:58:39.240
Software version: 2213 64-bit | 2022-05-21 14:58:39.240
Primary Thread ID: 9552 | 2022-05-21 14:58:39.240
Usage end date: 2022-06-21 | 2022-05-21 14:58:39.240
Enabled for: Sierra Chart Historical Data Service. | 2022-05-21 14:58:39.240
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2022-05-21 14:58:39.240
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-21 14:58:39.240
Current selected Data/Trading service: CQG WebAPI | 2022-05-21 14:58:39.240
Custom symbol settings values: disabled | 2022-05-21 14:58:39.240
Chart Update Interval: 500 | 2022-05-21 14:58:39.240
Intraday Data Storage Time Unit: 60 | 2022-05-21 14:58:39.240
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-05-21 14:58:39.240
2022-05-21 19:58:39 Local computer time in UTC | 2022-05-21 14:58:39.240
2022-05-21 14:58:39 Local computer time in SC Time Zone | 2022-05-21 14:58:39.240
2022-05-21 19:58:40 Server time in UTC | 2022-05-21 14:58:39.240
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-05-21 14:58:39.240
Program path: C:\SierraChart\ | 2022-05-21 14:58:39.240
Data Files path: C:\SierraChart\Data\ | 2022-05-21 14:58:39.240
OS Version Number: 6.1 | 2022-05-21 14:58:39.240
Locale Setting: C | 2022-05-21 14:58:39.240
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll, WOPR.dll | 2022-05-21 14:58:39.241
Allowed protected custom studies: | 2022-05-21 14:58:39.241

DTC Protocol Server feature not enabled for Sierra Chart account. | 2022-05-21 14:58:39.284 *
Created the DTC Protocol historical data server. | 2022-05-21 14:58:39.284
HD Server Manager | Listening on port 11098 | 2022-05-21 14:58:39.285
Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2022-05-21 14:58:39.285
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-05-21 14:58:39.343
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-05-21 14:58:41.498
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-05-21 14:58:41.498
Received 5 login tokens. | 2022-05-21 14:58:43.878
Symbol settings MD5 received. Request ID: 1. | 2022-05-21 14:58:45.293
Symbol settings are up-to-date for cqg. | 2022-05-21 14:58:45.293
Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2022-05-21 14:58:51.070 *
[2022-05-22 07:19:11]
Sierra Chart Engineering - Posts: 103695
Service package 10 or higher is required for CQG now:
https://www.sierrachart.com/SupportBoard.php?ThreadID=72282

We have set your account to evaluate service package 12 for the next 30 days.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-19 23:42:22]
User39675 - Posts: 4
i was on trial service pk 12 denali
i set a service pk 10 denali to renew which needed an update version
did the fast update
when i pulled up micro sp i got no data and the following alerts:
orange box
real-time market data only supported with sierra chart data feed for symbol: f.us.mesu22. id:1
red box
download failed historical data only supported with sierra chart data feed
what happened?
thanks,
j
[2022-06-20 07:25:59]
Sierra Chart Engineering - Posts: 103695
You can go back to version 2393 or earlier. More information:
https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394

Instructions:
Software Download: Software Rollback Procedure

Or complete the market data agreements and activate the exchanges you require from here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME

There is no cost for the exchange fees for the first month.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-06-20 07:26:36

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