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Date/Time: Tue, 23 Apr 2024 19:16:01 +0000

How to Post a Message for Support

Real-Time Data Subscription

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[2022-05-20 22:59:13] #1 [Go To First Post]
User426450 - Posts: 15
After upgrading to Service package 10 from 3 I get Message: "Real Time Data Subscription for Instrument F.US.MES is not enabled."

[2022-05-23 13:58:58] #2 [Go To First Post]
John - SC Support - Posts: 31046
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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