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Date/Time: Wed, 29 Jun 2022 00:48:04 +0000



Increase and monitor Additional Historical Daily Data Downloads

View Count: 109

[2022-05-20 04:51:39]
User197029 - Posts: 23
hi
I have been using SC for years now and never had an issue with downloading too much data. I am scanning markets on a daily basis but now I am reaching that (new?) 30000 limit in the 4th week of the month.
It seems excessive to have so many downloads as lots of charts that I am using are historical intraday data charts. Is there a way to monitor which specific downloads are counting towards that limit so I can limit them? I have more than 15 chartbooks open at the same time so it is difficult to understand where those downloads are coming from.
Also could you consider raising the limit to 40000 downloads / month which I am sure most users who scan futures markets would be fine(r) with?
Thanks for your support.
[2022-05-23 07:09:06]
Sierra Chart Engineering - Posts: 103496
Does not make sense you would be encountering this limit with Intraday data for futures. Tell us one of the symbols this is occurring with.

Here is more information about this:
Sierra_Chart Historical Data Service: Daily Data Download Limit

You can also increase the limit:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-26 05:13:06]
User197029 - Posts: 23
As of today I can not download historical data anymore. Example weekly charts of ZFU22-CBOT. I really would like to know which downloads contributed to the 30000 downloads so I can adjust them next month, otherwise I will have to buy the monthly add-on every month which increases costs of SC quite a bit. As I said I never had a problem with downloads before that. Can you consider raising the limit to 40000? thank you.
[2022-05-26 07:55:44]
Sierra Chart Engineering - Posts: 103496
It is historical Daily and higher timeframe charts which contribute to the limit. However, in the case of continuous contract charts, the prior contracts in those charts, once the data is downloaded will not be downloaded again.

You can see all of the historical data downloads, in the Window >> Message Log.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-06-01 11:10:29]
User197029 - Posts: 23
Thank you. Can you confirm that historical daily and higher timeframe charts of forex charts (eg GBPCAD) are excluded from the limit?
[2022-06-01 13:14:06]
Sierra Chart Engineering - Posts: 103496
Yes for sure.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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