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Can no longer see limit orders in DOM

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[2022-05-18 23:19:30] #1 [Go To First Post]
User412983 - Posts: 2
I have package 11 and the denali exchange real-time data feed. I also have my rithmic account linked to sierra. Before today, I was able to see limit orders in the que of my DOM and today I can no longer see them. Not sure what happened as all of my subscriptions are paid for and up to date.

[2022-05-19 14:40:27] #2 [Go To First Post]
John - SC Support - Posts: 30976
Your account looks fine, so it is not related to that. The most probable situation is that you do not have the Bid/Ask Size columns displayed, just Buy and Sell. But, refer to the following for a complete list of things to check: Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-01-27 12:41:02] #3 [Go To First Post]
MrRozay - Posts: 5
New to sierra chart but just wanted to know. with the base standard 3 package are you able to see limit orders for forex? i can see market orders however i can't see the limit orders on my DOM. do i need to upgrade to a higher package or is it not available for forex?

[2023-01-27 18:53:11] #4 [Go To First Post]
John - SC Support - Posts: 30976
Market Depth data is not available with our FOREX and CFD data. With the "Base" Sierra Chart packages, you have access to the Delayed Streaming Data for the CME Group, CFE and EUREX, which does include the Market Depth data. So if you are wanting to see how the DOM functions you can use any of the symbols from those exchanges. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-07-13 01:06:35] #5 [Go To First Post]
blrd18 - Posts: 2
I am having this issue also. Yesterday I could see all orders on the DOM but I when I opened the DOM today, it only says 1 for bid and ask. I've tried troubleshooting with the DOM documentation but have been unsuccessful thus far. I can confirm that I am not receiving market depth data, but none of the fixes listed worked for me. I've attached an image of what it looks like below. https://www.sierrachart.com/image.php?Image=1689210170170.png Date Time Of Last Edit: 2023-07-13 01:18:24

[2023-07-13 14:18:48] #6 [Go To First Post]
John - SC Support - Posts: 30976
As mentioned above, we do not have Market Depth data for CFDs. The symbol of that Trading DOM is "NGAS", which is a CFD. If you had Market Depth data previously, then this would have been for a different symbol. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-03 08:10:34] #7 [Go To First Post]
altamk005 - Posts: 2
I have package 11 and NASDAQ TotslView. I can't see the limit orders on the DOM for SPY. I can see the market orders.


Screenshot 2023-08-03 at 12.59.34 AM.png / V - Attached On 2023-08-03 08:08:44 UTC - Size: 363.1 KB - 93 views Attachment Deleted.

[2023-08-03 08:33:50] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 14017
Are you still having an issue with this? The market was closed earlier. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-03 08:56:24] #9 [Go To First Post]
altamk005 - Posts: 2
The issue has been resolved, I can see the passive limit orders on the DOM. However, when I replay videos, the limit orders are blank like I picture I sent.

[2023-08-03 14:50:22] #10 [Go To First Post]
John - SC Support - Posts: 30976
Refer to the following: Replaying Charts: Replaying of Market Depth Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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