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Date/Time: Sat, 13 Apr 2024 09:21:45 +0000



Can no longer see limit orders in DOM

View Count: 962

[2022-05-18 23:19:30]
User412983 - Posts: 2
I have package 11 and the denali exchange real-time data feed. I also have my rithmic account linked to sierra. Before today, I was able to see limit orders in the que of my DOM and today I can no longer see them. Not sure what happened as all of my subscriptions are paid for and up to date.
[2022-05-19 14:40:27]
John - SC Support - Posts: 30833
Your account looks fine, so it is not related to that. The most probable situation is that you do not have the Bid/Ask Size columns displayed, just Buy and Sell.

But, refer to the following for a complete list of things to check:
Global Trade Settings Windows: Troubleshooting Market Depth Data Not Displaying in Chart/Trade DOM Columns
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-27 12:41:02]
MrRozay - Posts: 5
New to sierra chart but just wanted to know. with the base standard 3 package are you able to see limit orders for forex? i can see market orders however i can't see the limit orders on my DOM. do i need to upgrade to a higher package or is it not available for forex?
[2023-01-27 18:53:11]
John - SC Support - Posts: 30833
Market Depth data is not available with our FOREX and CFD data.

With the "Base" Sierra Chart packages, you have access to the Delayed Streaming Data for the CME Group, CFE and EUREX, which does include the Market Depth data. So if you are wanting to see how the DOM functions you can use any of the symbols from those exchanges.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-07-13 01:06:35]
blrd18 - Posts: 2
I am having this issue also. Yesterday I could see all orders on the DOM but I when I opened the DOM today, it only says 1 for bid and ask. I've tried troubleshooting with the DOM documentation but have been unsuccessful thus far. I can confirm that I am not receiving market depth data, but none of the fixes listed worked for me. I've attached an image of what it looks like below.

https://www.sierrachart.com/image.php?Image=1689210170170.png
Date Time Of Last Edit: 2023-07-13 01:18:24
[2023-07-13 14:18:48]
John - SC Support - Posts: 30833
As mentioned above, we do not have Market Depth data for CFDs. The symbol of that Trading DOM is "NGAS", which is a CFD.

If you had Market Depth data previously, then this would have been for a different symbol.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-03 08:10:34]
altamk005 - Posts: 2
I have package 11 and NASDAQ TotslView. I can't see the limit orders on the DOM for SPY. I can see the market orders.
imageScreenshot 2023-08-03 at 12.59.34 AM.png / V - Attached On 2023-08-03 08:08:44 UTC - Size: 363.1 KB - 92 views
Attachment Deleted.
[2023-08-03 08:33:50]
Sierra_Chart Engineering - Posts: 13900
Are you still having an issue with this? The market was closed earlier.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-03 08:56:24]
altamk005 - Posts: 2
The issue has been resolved, I can see the passive limit orders on the DOM. However, when I replay videos, the limit orders are blank like I picture I sent.
[2023-08-03 14:50:22]
John - SC Support - Posts: 30833
Refer to the following:
Replaying Charts: Replaying of Market Depth Data
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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