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Date/Time: Sun, 26 Jun 2022 22:50:03 +0000



Package 3

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[2022-05-18 14:55:16]
User587461 - Posts: 4
I am using AMP/CQG with service package 3 on version 2393. This package ends on July 1 2022. If I change to package 10 or 11 now, will it start from now or after July 1st ? what will happen to the money I paid for these remaining 44 days. ?

I found the following in your documentation. I want exact information about my new last date and total amount to be paid for package 10 and 11 from the date you answer this question.

"When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to."
[2022-05-18 15:47:40]
John - SC Support - Posts: 16924
As noted in the text you quoted, when you have an existing package and you change to one of a different price, then we do not charge you anything at that time. Rather, we adjust the End Date of your Usage Time based on the amount of time you have left and the difference in the packages cost. Therefore, when switching to a cheaper package, your End Date will move out (more time) and when switching to a more expensive package, your End Date will move in (less time).

To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link.

Or go to this page:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation

You will need to login if you are not currently logged in.

In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button.

The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price.

There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted.

When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to.

When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time.

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-18 15:54:25]
User587461 - Posts: 4
So the money that I spent for package 3 for the remaining days, will it be used/adjusted against new expensive package or it will go waste and I have to pay the full amount for the new expensive package ?
[2022-05-18 16:28:21]
John - SC Support - Posts: 16924
The time you have in your account right now will be adjusted based on the new package price. You will not lose any money.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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