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Date/Time: Thu, 26 May 2022 05:25:16 +0000



Missing Recent 1 Week of Historical Data, but not missing on Intraday Charts

View Count: 74

[2022-05-14 19:00:57]
HumblyTrading - Posts: 84
Hello SC Team,
I have ES & NQ charts open in the attached chartbook.

As you can see, the intraday charts (4hr, 1hr, etc.) have all the current data.
Unfortunately, the Historical Charts (Daily and above) are missing the past week of data.
I have tried deleting and reloading the data.
I have tried restarting SC.
I have tried starting a fresh Chartbook and opening the symbol.

I'm running version 2391, using Teton CME Order Routing with IronBeam.
This problem showed up only during this past week, I've never run into it before.
Same problem for both ES and NQ.

Any help resolving this before Monday starts would be much appreciated!
Mike T
attachmentES SPY.Cht - Attached On 2022-05-14 19:00:29 UTC - Size: 70.17 KB - 6 views
Attachment Deleted.
[2022-05-15 06:27:32]
Sierra Chart Engineering - Posts: 102878
There is no problem with the Chartbook itself. The daily charts appear just fine for us:
https://www.sierrachart.com/image.php?Image=165259602775.png

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-15 06:42:21
[2022-05-16 13:45:07]
HumblyTrading - Posts: 84
Thank you.
There is an error message that says on the Daily Bars, "Max Downloads Per Month Exceeded."
I've never seen that before.
Is there a setting I need to change?
This only applies to the historical charts, not the intraday, for some reason.
[2022-05-16 14:17:38]
Sierra Chart Engineering - Posts: 102878
You need to activate more Historical Daily data downloads here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#AdditionalHistoricalDownloads
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-16 14:17:49
[2022-05-16 15:24:24]
HumblyTrading - Posts: 84
What would cause me to exceed the limit?
I have been using the same settings on my charts for the last 6 months?
Thanks

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