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Date/Time: Wed, 29 Jun 2022 15:15:20 +0000



User Message: Alerts not working,

View Count: 63

[2022-05-11 15:56:11]
theSloth - Posts: 4
Hello,

My alerts stopped working a few weeks ago. I just upgraded to the latest version 2393 thinking maybe that would help but it did not. Any suggestions on how I might be able to fix? I've sent the log into the Log Analysis service.

Thank you!
[2022-05-12 16:51:57]
Sierra_Chart Engineering - Posts: 2706
What type of alerts are you referring to? An alert on a study?

Go to Window >> Alert Manager >> Log (through the menus)

See if there is any message there which gives an indication about the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-13 05:03:12]
Sierra_Chart Engineering - Posts: 2706
we have now looked at the Message Log. This is what we see in your log:

Warning: Caught an exception during the processing of a timer event. Source: c_AlertManager::m_AlertTimer | 2022-05-11 11:48:34.417 *

We want you to attach here your Sierra4.config file in your Sierra Chart installation folder. So we can test it. instructions to attach:

https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile

We also see this:
File compression not supported on file system. D:\SierraChart\Data\MESM22_FUT_CME.scid. Windows error code 1: Incorrect function. | 2022-05-11 11:46:13.898
Do you know why this error would be occurring in relation to your D storage device? Is there anything unusual about it?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-05-13 05:03:35

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