Support Board
Date/Time: Tue, 04 Nov 2025 09:19:47 +0000
New account - Teton CME Order routing error
View Count: 608
| [2022-05-02 23:49:48] |
| User246411 - Posts: 2 |
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I am not able to place orders - below is the error message I receive in the log. I do seem to be successfully connected to the clearing firm. It looks like CTI is "Customer Type Indicator" - is that something I need to configure somewhere or is this an issue outside of the SC local configuration? Thanks. Teton CME Order Routing (Order reject). Info: New order rejected - Business Reject: Required Field Missing 'Unhandled CTI: '0''. Text: Parent order. Tag: SimpleBracket.twconfig. Internal Order ID: 8123. Service Order ID: 324888. Symbol: MESM22_FUT_CME. Account: XXXXX| 2022-05-02 18:36:36.871 * |
| [2022-05-03 04:31:38] |
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Ok do not submit any other orders. Contact your broker and let them know that the CTI Code has not been set for your trading account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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