Support Board
Date/Time: Sat, 21 Jun 2025 07:50:09 +0000
CQG WebAPI / login unsuccessful Login disabled
View Count: 835
| [2022-05-02 16:26:48] |
| User143341 - Posts: 9 |
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Hello, I verified my acct name, reset my password, updated the current version of software and I am still receiving the "login is disabled" message
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| [2022-05-02 16:32:36] |
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Refer to item 12 here: CQG Trading Platform Service: Common Error Messages ---- To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-02 16:32:50
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