Support Board
Date/Time: Tue, 04 Nov 2025 13:55:35 +0000
Missing Data
View Count: 925
| [2022-05-01 18:04:46] |
| User404701 - Posts: 7 |
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Hi, I had been an issue where my charts are missing data for several months. For the chart, I have start date = 2022-01-09 and Days to Load Intraday = 480. it shows data from 08/24/2021 till 9-9-21. Then it starts from 03/10/2022. Missing in between. Same problem with other charts as well. I tried deleting and reloading. Also, I did recently upgrade to the latest version but no change. Version - 2383 and revision - 41758. This is for MESM22 symbol.
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| [2022-05-01 18:06:03] |
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You need to use the Denali Exchange Data Feed (you are already on a service package which includes this) and activate the exchanges that you require here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed After that is done, refer to the instructions here to fully re-download data for contract months: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-05-05 04:25:36] |
| User404701 - Posts: 7 |
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I am using CQG and have the CME data feed activated from AMP. How should I activate Denali without paying twice for the CME?
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| [2022-05-05 05:59:37] |
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You need to cancel market data through your broker. You do not require it. And then you can activate the exchange you require on the Denali data feed here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-05-05 06:00:07
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