Support Board
Date/Time: Mon, 03 Nov 2025 11:35:50 +0000
error
View Count: 809
| [2022-04-27 16:33:06] |
| User924526 - Posts: 1 |
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There is a second error message after clicking OK: The configuration file size of 26 bytes is not the 352258 expected bytes to write. The configuration file might be corrupt. Then: The configuration file size of 0 bytes is not the 38 expected bytes to write. The configuration file might be corrupt.
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| [2022-04-27 16:57:25] |
| John - SC Support - Posts: 42699 |
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If you have a corrupt configuration file, then you would want to use a backup copy. Refer to the following: Chartbooks (Workspaces): Accessing a Backup Chartbook File For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-04-29 13:11:48] |
| SC Support - Posts: 2023 |
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Spoke to User924526, helped with set-up
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| [2022-04-29 13:47:51] |
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The correct link for using a backup configuration file is here: Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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