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Date/Time: Thu, 25 Apr 2024 22:07:31 +0000

How to Post a Message for Support

Data is delayed

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[2022-04-12 16:05:51] #1 [Go To First Post]
pswoo111 - Posts: 1
My data is delayed. I believe my account is up to date. I have also connected my feed to my broker (IBKR) to verify that I have a funded account.

[2022-04-12 17:04:34] #2 [Go To First Post]
John - SC Support - Posts: 31130
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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