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Date/Time: Mon, 27 Jun 2022 03:26:40 +0000



ICE Data

View Count: 174

[2022-04-05 14:58:39]
User666529 - Posts: 2
Hello,

I am using SC Version 2376. Since this week I do not receive intraday updates for any ICE Future (e.g. CCK22-ICEUS or KCK22-ICEUS) in my intraday Charts.

What do I have to change that there I will receive again delayed data for them?
[2022-04-05 15:09:12]
Sierra Chart Engineering - Posts: 103470
Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

Our understanding is ICE data at this time is only going to be up-to-date as of the prior day. These are the ICE market data rules.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-07 09:15:10]
User197029 - Posts: 23
I have the same problem. It used to be snapshot data for ICEUS (unfortunately not anymore for ICEEU) but now even for my ICEUS tickers I do not receive any values (for example for the Footprint charts which are all just showing a bunch of zeroes (see attached)).
It seems to still work for some other users though. I have tried to roll-back SC to an earlier version 2363 but same issue. Any idea please?
image07-04-22--111421 --2508.jpg / V - Attached On 2022-04-07 09:14:54 UTC - Size: 95.83 KB - 27 views
[2022-04-07 13:47:12]
Sierra Chart Engineering - Posts: 103470
Yes this makes sense, the ICE data is only 1 minute data now. We are no longer providing ICE data ourselves.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-04-07 13:49:59]
User197029 - Posts: 23
When you say 1 minute data now what does this mean? shouldnt we be able to see the volume numbers on the chart (at least the next day?) thanks
[2022-04-07 14:14:14]
Sierra Chart Engineering - Posts: 103470
The minimum time frame is 1 minute per bar, and there is no Bid Volume or Ask Volume.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-04-07 14:14:20
[2022-05-20 10:49:04]
User130862 - Posts: 18
So no more ICE data no matter what package you subscribe?
[2022-05-20 11:29:01]
Sierra Chart Engineering - Posts: 103470
Historical ICE data is available from Sierra Chart. This is all.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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