Support Board
Date/Time: Wed, 07 May 2025 16:45:28 +0000
rithmic and tickticktrader
View Count: 2563
| [2022-03-28 15:37:17] |
| chris12 - Posts: 53 |
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Hi SC, I can't connect SC with rithmic and tickticktrader funded account, the support of ticktick answer me "Anna (TickTickTrader ) Mar 28, 2022, 2:19 PM GMT Hi, We are sorry to inform you but rithmic no longer supported Sierra Chart. Here is the list of the other platforms that we support, https://support.tickticktrader.com/hc/en-us/articles/4416881118481-List-of-All-Supported-Platforms. " is it true ?? |
| [2022-03-28 18:25:14] |
| John - SC Support - Posts: 39675 |
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No, that is not true. You can use Sierra Chart with Rithmic, just be aware of the data limitations as noted at the following link: Rithmic Trading Platform Service: Rithmic Support Policy You will also find the Setup Instructions on that same page should you wish to connect your Sierra Chart to Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-30 20:10:42] |
| Mayuri - Posts: 5 |
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Hi, Have the same issue with tickticktrader. Though, i have paid for Denali : https://www.sierrachart.com/image.php?Image=1648670903161.png Can you help me ? I heard that it is the number of characters in the password that may be too long ? |
| [2022-03-30 20:23:30] |
| John - SC Support - Posts: 39675 |
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Yes, it could be that the Password is too long, but definitely the Account Name that is assigned needs to be less than 31 characters for Sierra Chart to be able to handle it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 08:07:54] |
| ayadmarouane - Posts: 3 |
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Hello I have the same issue and i'm pretty sure that's a sierra chart Problem. i have a TickTickTrader Rithmic paper trading account. the account work fine on r-trader pro, and it work fine on Quantower, but on sierra chart i have the permission Denied problem. i've opened 2 tickets with TickTick and Rithmic and they say to check with Sierra. i'dont know if it's a host configuration problem or something else, could please check with rithmic why there is permission Denied problem with our accounts ? TickTick account format : TTTUXXXX Passwod on Ticktick length : 32 |
| [2022-03-31 10:35:22] |
| ayadmarouane - Posts: 3 |
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Update : i created a Demo account directly on rithmic : https://www.rithmic.com/demo.html#sign-up and this account work fine with sierra, do you think it's a password length problem ? |
| [2022-03-31 10:59:32] |
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A password length of 32 characters is too long. It cannot be longer than 31 characters.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-31 13:22:56] |
| ayadmarouane - Posts: 3 |
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password changed and now it's working fine !!
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| [2022-03-31 15:15:57] |
| Mayuri - Posts: 5 |
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Same here, it's working....unbelievable... Password too long. |
| [2022-07-23 16:16:34] |
| User774750 - Posts: 6 |
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Bonjour Est ce que vos comptes tick tick traders marche sur sierra chart car j'ai vu qu'il y avait des problème de connexion En vous remerciant pour vos informations |
| [2022-07-23 19:06:41] |
| Mayuri - Posts: 5 |
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Bonjour, Oui ça fonctionne. Il faut demander à réduire le nombre de caractère dans le mot de passe. |
| [2022-07-23 20:49:34] |
| User774750 - Posts: 6 |
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Ok merci donc on va tester on verra bien merci pour l'information Cordialement |
| [2022-07-24 00:59:40] |
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Bonjour
Est ce que vos comptes tick tick traders marche sur sierra chart car j'ai vu qu'il y avait des problème de connexion En vous remerciant pour vos informations If you have an account with Rithmic yes it will work with Sierra Chart. Here are the set up instructions: Rithmic Trading Platform Service: Setup Instructions And yes, the password cannot exceed 31 characters. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-24 01:13:35
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| [2024-11-19 03:46:02] |
| User273277 - Posts: 66 |
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Sorry to revisit an old thread. I'm having the same issue with TickTickTrader and SierraChart currently. Other Rithmic accounts are working fine. This account works in RTrader Pro. The username is 10 characters, with 4 letters and 6 numbers in format: TTTU888888 Password is 20 characters, mix of numbers, lower and uppercase letters. Account number is 10 characters long with the format: "TTTC888888" Account name is 23 characters long with the format, including spaces: "TTTC888888 AAAAA BBBBBB" Date Time Of Last Edit: 2024-11-19 16:30:56
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| [2024-11-19 08:24:09] |
| Sierra_Chart Engineering - Posts: 19468 |
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We need you to tell us exactly what the issue you are having is. We are not going to rely upon information from someone else in the past. What is the issue that you are having? We do not know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-11-19 08:24:28
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| [2024-11-19 14:15:42] |
| User273277 - Posts: 66 |
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Please see attached. The error is "Connection error message from service: Rithmic Direct - DTC | Logon error received from server: permission denied | Date-Time:..." |
 Screenshot from 2024-11-19 09-09-08.png / V - Attached On 2024-11-19 14:14:05 UTC - Size: 5.95 KB - 53 views Screenshot from 2024-11-19 09-12-11.png / V - Attached On 2024-11-19 14:14:09 UTC - Size: 84.01 KB - 56 views |
| [2024-11-19 17:07:07] |
| John - SC Support - Posts: 39675 |
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Refer to the following: Rithmic Trading Platform Service: Permission Denied Resolution Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-19 19:59:34] |
| User273277 - Posts: 66 |
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Thank you. I did go through that page before posting, and I sent the information to TickTick. They already reduced my password length, but that did not fix it. Is there any additional logging I can enable to see what the denial is for? |
| [2024-11-19 23:30:06] |
| John - SC Support - Posts: 39675 |
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Unfortunately, that error comes from Rithmic, and all the items we know to try are in the documentation at the link we gave. We do not know of any other things that can be done to resolve the issue.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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