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Direct MessagesDate/Time: Wed, 24 Apr 2024 16:17:03 +0000
Delayed Data
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| [2022-03-23 19:18:20] |
| User288871 - Posts: 1 |
|
I was finally able to resolve logging into the software after reaching out to the broker as directed. I understand that I am a novice and I am trying my absolute best to read the instructions and support boards and I assure you I reach out to you as the last resort. I am in the software but on delayed data. My understanding is that I have paid for both software and data through 4/30/22. Kindly correct me if I am wrong. I cannot figure out why I am on delayed data and if I have missed a step. I would appreciate some guidance on this so I can take corrective action if necessary with my account set up with SC. Thank you. |
| [2022-03-23 22:26:24] |
| John - SC Support - Posts: 31071 |
|
Your setup looks good, so we do not see any reason for you to not be getting real-time data for the CME exchange (note that you only signed up for the CME Non-Professional Top-of-Book exchange, so you only have access to the symbols traded on the CME exchange (not the full CME Group). If you are having an issue with the data for the CME exchange, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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