Support Board
Date/Time: Sun, 22 Jun 2025 11:34:00 +0000
No data after payments
View Count: 491
| [2022-03-22 15:14:45] |
| Priscilla - Posts: 6 |
|
Hi, Please am not getting data om my charts and all payments has been done. Could you please take a look? https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=62678 |
| [2022-03-23 20:27:41] |
| John - SC Support - Posts: 40555 |
|
Your account looks good as does your setup for the Denali Exchange Data Feed. If you are still having an issue, then please let us know and get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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