Support Board
Date/Time: Wed, 05 Nov 2025 05:13:11 +0000
GENERAL SUPPORT FOR NEW USER
View Count: 992
| [2022-03-22 15:11:28] |
| User519646 - Posts: 15 |
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I would like to have support general charting support and add chart setups. I will pay the cost . Also like to have data from you if that possible. Thanks
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| [2022-03-23 20:24:19] |
| John - SC Support - Posts: 42772 |
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We refer people to Diana Pena as someone that can help you with this. You can contact her here: https://bio.link/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2023-08-30 02:54:45] |
| User519646 - Posts: 15 |
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I sent you message log. There are errors coming every other second.
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| [2023-08-30 14:16:30] |
| John - SC Support - Posts: 42772 |
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We see the following in the log: TC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
This means that you are having a network connection issue of some kind. Refer to the information at the following link: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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