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Date/Time: Thu, 18 Apr 2024 20:42:41 +0000

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Connecting to denali data feed delayed

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[2022-03-22 10:54:45] #1 [Go To First Post]
Rares Lovat - Posts: 8
My sierra chart sc all services data feed is not connecting correctly, my bars are completely stopped out since 1 hour and a half. Need help.

[2022-03-22 11:48:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2022-03-22 11:53:41] #3 [Go To First Post]
Rares Lovat - Posts: 8
Software version: 2348 64-bit \| 2022-03-22 07:52:10.061 Primary Thread ID: 7720 \| 2022-03-22 07:52:10.061 Usage end date: 2022-03-31 \| 2022-03-22 07:52:10.061 Enabled for: Advanced Features 2. \| 2022-03-22 07:52:10.061 Enabled for: Sierra Chart Historical Data Service. \| 2022-03-22 07:52:10.061 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-03-22 07:52:10.061 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-03-22 07:52:10.061 Enabled for exchange2: fairx_exchange.data \| 2022-03-22 07:52:10.061 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-03-22 07:52:10.061 Current selected Data/Trading service: SC Data - All Services \| 2022-03-22 07:52:10.061 Custom symbol settings values: enabled \| 2022-03-22 07:52:10.061 Chart Update Interval: 500 \| 2022-03-22 07:52:10.061 Intraday Data Storage Time Unit: 1 \| 2022-03-22 07:52:10.061 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2022-03-22 07:52:10.061 2022-03-22 11:52:10 Local computer time in UTC \| 2022-03-22 07:52:10.061 2022-03-22 07:52:10 Local computer time in SC Time Zone \| 2022-03-22 07:52:10.061 2022-03-22 11:45:30 Server time in UTC \| 2022-03-22 07:52:10.061 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-03-22 07:52:10.061 Program path: C:\SierraChart\ \| 2022-03-22 07:52:10.061 Data Files path: C:\SierraChart\Data\ \| 2022-03-22 07:52:10.061 OS Version Number: 10.0 \| 2022-03-22 07:52:10.061 Locale Setting: C \| 2022-03-22 07:52:10.061 DLLs: UserContributedStudies_64.dll \| 2022-03-22 07:52:10.061 Allowed protected custom studies: \| 2022-03-22 07:52:10.061 File >> Disconnect selected. \| 2022-03-22 07:52:18.204 DTC Client socket (1) \| CloseSocket call. \| 2022-03-22 07:52:18.212 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2022-03-22 07:52:18.212 SC Data - All Services \| Disconnected. \| 2022-03-22 07:52:18.212 DTC Client socket (1) \| Closed. \| 2022-03-22 07:52:18.212 SC Data - All Services \| Connected to server complete. \| 2022-03-22 07:52:20.153 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.153 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.153 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.153 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.153 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. \| 2022-03-22 07:52:20.153 No download requests in the queue to start downloads for. \| 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. \| 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. \| 2022-03-22 07:52:20.160 No download requests in the queue to start downloads for. \| 2022-03-22 07:52:20.160 Mapping ESM22-CME to ESM22. Service code: cme \| 2022-03-22 07:52:20.165 Using symbol data fast lookup vector \| 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ESM22-CME (ESM22). ID: 1 Service code: cme \| 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data \| Connecting to the server ds12-2.sierracharts.com. Port 10043 \| 2022-03-22 07:52:20.165 SC DTC Delayed Exchange Data \| Requesting security definition data for: ESM22-CME (ESM22). ID: 1 \| 2022-03-22 07:52:20.165 Added historical Intraday data request for ESM22-CME to the queue. \| 2022-03-22 07:52:20.165 Intraday data recording state for symbol ESM22-CME is set to download 'Pending'. \| 2022-03-22 07:52:20.165 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.165 DTC Client socket (1) \| Creating socket. \| 2022-03-22 07:52:20.165 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-03-22 07:52:20.166 DTC Client socket (1) \| Connecting to IP: 204.15.197.13. \| 2022-03-22 07:52:20.166 Delaying start of download for ESM22-CME \| 2022-03-22 07:52:20.167 Mapping MESH22-CME to MESH22. Service code: cme \| 2022-03-22 07:52:20.272 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MESH22-CME (MESH22). ID: 2 Service code: cme \| 2022-03-22 07:52:20.272 SC DTC Delayed Exchange Data \| Requesting security definition data for: MESH22-CME (MESH22). ID: 2 \| 2022-03-22 07:52:20.272 Added historical Intraday data request for MESH22-CME to the queue. \| 2022-03-22 07:52:20.272 Intraday data recording state for symbol MESH22-CME is set to download 'Pending'. \| 2022-03-22 07:52:20.272 Triggering next historical data download in queue. \| 2022-03-22 07:52:20.272 Mapping MESM22-CME to MESM22. Service code: cme \| 2022-03-22 07:52:20.559 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MESM22-CME (MESM22). ID: 3 Service code: cme \| 2022-03-22 07:52:20.559 SC DTC Delayed Exchange Data \| Requesting security definition data for: MESM22-CME (MESM22). ID: 3 \| 2022-03-22 07:52:20.559 Requesting market depth updates for: ESM22-CME if supported. \| 2022-03-22 07:52:25.148 Separate subscription for market depth updates not supported. ESM22-CME \| 2022-03-22 07:52:25.148 DTC Client socket (1) \| Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. \| 2022-03-22 07:52:41.238 * DTC Client socket (1) \| CloseSocket call. \| 2022-03-22 07:52:41.238 DTC Client socket (0) \| CloseSocket call. \| 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2022-03-22 07:52:41.239 DTC Client socket (1) \| Closed. \| 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2022-03-22 07:52:41.239 SC DTC Delayed Exchange Data \| Connecting to the server ds13.sierracharts.com. Port 10043 \| 2022-03-22 07:52:43.237 DTC Client socket (1) \| Creating socket. \| 2022-03-22 07:52:43.239 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-03-22 07:52:43.239 DTC Client socket (1) \| Connecting to IP: 64.38.174.178. \| 2022-03-22 07:52:43.239 HD Request # 9 \| Downloading Intraday chart data for ESM22-CME to the file ESM22-CME.scid. Service: cme \| 2022-03-22 07:52:51.626 HD Request # 9 \| Download start date-time: 2022-03-22 05:39:49.000000. File last date-time: 2022-03-22 05:39:49.000000 \| 2022-03-22 07:52:51.628 HD Request # 9 \| Using server: ds21.sierracharts.com port 10150 \| 2022-03-22 07:52:51.628 Socket (2) \| Creating socket. \| 2022-03-22 07:52:51.628 Socket (2) \| New receive buffer size: 5242880 \| 2022-03-22 07:52:51.629 Socket (2) \| Connecting to IP: 216.1.90.129. \| 2022-03-22 07:52:51.629 DTC Client socket (1) \| Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. \| 2022-03-22 07:53:04.311 * DTC Client socket (1) \| CloseSocket call. \| 2022-03-22 07:53:04.311 DTC Client socket (0) \| CloseSocket call. \| 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2022-03-22 07:53:04.311 DTC Client socket (1) \| Closed. \| 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data \| Data feed disconnected. Will reconnect in 2 seconds. \| 2022-03-22 07:53:04.311 SC DTC Delayed Exchange Data \| Connecting to the server ds23.sierracharts.com. Port 10043 \| 2022-03-22 07:53:06.310 DTC Client socket (1) \| Creating socket. \| 2022-03-22 07:53:06.312 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-03-22 07:53:06.312 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2022-03-22 07:53:06.312

[2022-03-22 12:15:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is a network connectivity issue. This is the problem: DTC Client socket (1) \| Connect event error. Windows error code 10060: Impossibile stabilire la connessione. Risposta non corretta della parte connessa dopo l'intervallo di tempo oppure mancata risposta dall'host collegato. \| 2022-03-22 07:53:04.311 * Refer to: https://www.sierrachart.com/index.php?page=doc/helpdetails1.php#NetworkCommunicationOrServerProblem Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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