Support Board
Date/Time: Sun, 22 Jun 2025 16:53:18 +0000
charts are not loading
View Count: 630
| [2022-03-17 19:41:28] |
| maliik3103 - Posts: 48 |
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i have activated the cme groups for 3,5 dollar , but some symbols still dont work , CL as an example https://prnt.sc/DCg88WCSMz9T , GC , NQ and others arent working as well |
| [2022-03-17 20:45:18] |
| John - SC Support - Posts: 40555 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 20:50:02] |
| maliik3103 - Posts: 48 |
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i have sent a log
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| [2022-03-17 20:58:36] |
| John - SC Support - Posts: 40555 |
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See our note in the other post on this topic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 21:13:15] |
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This is the thread: not loading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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