Support Board
Date/Time: Tue, 16 Sep 2025 12:23:25 +0000
charts are not loading
View Count: 666
| [2022-03-17 19:41:28] |
| maliik3103 - Posts: 48 |
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i have activated the cme groups for 3,5 dollar , but some symbols still dont work , CL as an example https://prnt.sc/DCg88WCSMz9T , GC , NQ and others arent working as well |
| [2022-03-17 20:45:18] |
| John - SC Support - Posts: 41827 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 20:50:02] |
| maliik3103 - Posts: 48 |
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i have sent a log
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| [2022-03-17 20:58:36] |
| John - SC Support - Posts: 41827 |
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See our note in the other post on this topic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-17 21:13:15] |
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This is the thread: not loading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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