Support Board
Date/Time: Sun, 22 Jun 2025 21:52:16 +0000
Data not loading for New Contract in Bund
View Count: 613
| [2022-03-08 07:12:55] |
| User555708 - Posts: 12 |
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Hi, Last night the data was fine but when I opened my platform this morning the charts all looked like they were still on the march contract. Regards Andrew |
| [2022-03-08 15:44:08] |
| John - SC Support - Posts: 40555 |
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Which symbol is actually being used on the chart? If it is not listed at the top of the chart window, then go to Chart >> Chart Settings to see the symbol in use. You can either change the symbol there, or close that window and select Chart >> Perform Futures Symbol Rollover and select the next contract. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 15:57:39] |
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Looks good for us: https://www.sierrachart.com/image.php?Image=1646755024909.png The chart is delayed. However, if the delayed feed is working properly, real-time should be working properly as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 16:07:04] |
| User555708 - Posts: 12 |
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Hi, I rolled to the June contract yesterday and everything was fine then when I opened my platform this morning the June Bund contract 1 minute chart and TPO chart looked like the March one and still do. Regards Andrew |
 TPO Chart.PNG / V - Attached On 2022-03-08 16:05:56 UTC - Size: 121.6 KB - 173 views 1 minute Chart.PNG / V - Attached On 2022-03-08 16:06:08 UTC - Size: 60.8 KB - 175 views Attachment Deleted. |
| [2022-03-08 17:49:20] |
| John - SC Support - Posts: 40555 |
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The charts are going to look alike, since you are using a Continuous Futures Contract. The data from today forward is the June contract, but the data prior to today is going to be the March contract. Therefore any data prior to today will be exactly the same as your previous chart. Refer to the information for Continuous Futures Contract charts here: Continuous Futures Contract Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-03-08 17:54:54] |
| User555708 - Posts: 12 |
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But this is the first time I have had this issue. The charts were fine last night. The volume profile was fully filled out whereas today it is super thinned, so why would it be fine yesterday evening then be completely different today?
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| [2022-03-15 14:42:35] |
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Make sure you know what contract month you are looking at each Date-Time in the chart: Continuous Futures Contract Charts: Displaying Rollover Transition Times and Contract Months Near rollover, the contract month can change from one day to the next. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-03-15 14:43:14
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